Hi everyone,
We are excited to announce upcoming beta availability of
Screen Recording with Web Browsers / Embedded Framework, targeting to begin November 9th, 2022. This is a highly-voted Idea which enables Genesys Cloud to capture screen recording of agents without the use of Genesys Cloud Desktop Client. To facilitate this, a background service called Genesys Cloud Background Assistant (GCBA) will need to be installed on the agent's desktop.
System requirements and other details about this capability are articulated in the
Registration Form, which you can also find in the carousel of
Genesys Cloud CX - Beta HQ. Please sign up for this beta through the registration form, which will be available until November 7. As always, we expect beta participants to be engaged and actively testing out the capability. In December, we will be asking for beta participants to complete a survey form to capture everyone's feedback.
#BetaAnnouncement------------------------------
Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
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