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Beta sign-up for Screen Recording with Web Browsers / Embedded Framework

  • 1.  Beta sign-up for Screen Recording with Web Browsers / Embedded Framework

    GENESYS
    Posted 09-27-2022 11:33
    Hi everyone,

    We are excited to announce upcoming beta availability of Screen Recording with Web Browsers / Embedded Framework, targeting to begin November 9th, 2022.  This is a highly-voted Idea which enables Genesys Cloud to capture screen recording of agents without the use of Genesys Cloud Desktop Client.  To facilitate this, a background service called Genesys Cloud Background Assistant (GCBA) will need to be installed on the agent's desktop.

    System requirements and other details about this capability are articulated in the Registration Form, which you can also find in the carousel of Genesys Cloud CX - Beta HQ.  Please sign up for this beta through the registration form, which will be available until November 7.  As always, we expect beta participants to be engaged and actively testing out the capability.  In December, we will be asking for beta participants to complete a survey form to capture everyone's feedback.
    #BetaAnnouncement

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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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  • 2.  RE: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework

    Posted 10-02-2022 15:13
    Hi Daniel

    I note on the reg form it says the browser required is Chrome.  Does this mean it will ONLY work in Chrome?  What if the company's SOE browser is Edge?  Is support for that coming?

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    Vaun McCarthy
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  • 3.  RE: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework

    Posted 10-26-2022 10:15
    Hi @Daniel Ho,

    This is our concern too. Is it truly Chrome only, or is Edge (Chromium based) also supported?

    A couple more additional questions from us:

    • Once the beta period concludes, is the functionality going to stop until it rolls into general release (i.e. is there a period of time where theoretically we'd need to roll back to using the Desktop app)?
    • You mention "We do not anticipate GCBA to work in VDI environments". Does this also apply to situations where GCBA is run outside the VDI, but the Genesys Cloud embedded framework app is inside the VDI? I assume it does but would like confirmation.

    Thank you.​

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    James Dunn
    Pitney Bowes Inc.
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  • 4.  RE: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework

    Posted 10-03-2022 13:50
    Excellent. Just signed up for beta!

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    William Shapanus
    ADP, INC.
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  • 5.  RE: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework

    Posted 10-03-2022 16:10
    Hi Daniel,

    I signed up a potential customer who has been complaining for a while about using GC app and SalesForce to record screen, when will we get a feedback on the registration?

    Thanks
    Regards

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    Rita Henllembart
    CSM
    Coddera Software Ltda
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  • 6.  RE: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework

    GENESYS
    Posted 10-04-2022 07:31
    Hi all,

    Thanks for everyone who has signed up so far.  We would be providing a response to everyone's registration towards the end of the month.  Once accepted, you will also be provided with additional details and FAQ regarding the beta.

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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
    ------------------------------



  • 7.  RE: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework

    Posted 10-28-2022 09:56
    Hello,

    Will this work with derivatives of Embedded Framework?  Namely the Salesforce plugin, and Interaction Sync from Avtex?

    Luke

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    Luke Kodanko
    Edelman Financial Engines, LLC
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  • 8.  RE: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework

    GENESYS
    Posted 10-31-2022 13:35
    Yes, that is one of the intended use cases of this screen recording helper.

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    Richard Schott
    Genesys - Employees
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  • 9.  RE: Beta sign-up for Screen Recording with Web Browsers / Embedded Framework

    Posted 10-31-2022 14:21
    Thanks for the response.  I'd still need to run it up the flag pole internally, but is it too late to get signed up for this Beta?

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    Luke Kodanko
    Edelman Financial Engines, LLC
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