Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  blocking a caller

    Posted 02-22-2023 03:48

    Hi Community ,

    our client has assigned DIDs directly to agents . Is there a way to block certain callers from reaching any of their agents. 

    Please note that since the call is directly reaching agent and not an IVR flow , i cannot leverage the option to store these fradulent numbers to a data table and subsequenlty disconnecting at the inbound flow level.




    garima balodi
    Tata Communications Limited

  • 2.  RE: blocking a caller

    Posted 02-23-2023 02:09

    Hi Garima,
    please have a look here: ; They are discussing that topic right now.


    Christoph Domaschke

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources