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  • 1.  blocking a caller

    Posted 02-22-2023 03:48

    Hi Community ,

    our client has assigned DIDs directly to agents . Is there a way to block certain callers from reaching any of their agents. 

    Please note that since the call is directly reaching agent and not an IVR flow , i cannot leverage the option to store these fradulent numbers to a data table and subsequenlty disconnecting at the inbound flow level.

    Regards

    Garima.


    #Implementation
    #Integrations

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    garima balodi
    Tata Communications Limited
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  • 2.  RE: blocking a caller

    Posted 02-23-2023 02:09

    Hi Garima,
    please have a look here: https://community.genesys.com/discussion/blocking-fraudulent-callers#bm989d26a1-f67e-4a51-8479-0186784f0f07 ; They are discussing that topic right now.

    Best
    Christoph



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    Christoph Domaschke
    CRONBANK AG
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    Original Message


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