Hi all, I want to create a special service between Genesys Cloud and Asterisk PBX. I want to receive an incoming call in Genesys Cloud, transfer the call to an external Asterisk PBX to get some data and return the call to Genesys Cloud with the data got from the Asterisk PBX.

I have just configured my BYOC Genesys Cloud addon and I can make call transfer to Asterisk PBX but after the tasks inside Asterisk PBX I would like to return call to Genesys Cloud and follow the flow(in architect) to continue with the call, get Asterisk data and send the call to a queue with this data. 

Can anyone tell me if this service can be done with BYOC Cloud and recommend me any reading to do this or it's impossibe to do this in this way.

Best Regards,

Hi Sergio, 

It sounds like you're transferring the call to asterisk as a sip/rtp event... is a human answering that call and doing something, or is there an automated process of some kind that's fetching data? What kind of data are we talking about? 

In terms of getting actual data back to GC, your options would be to use the UUI header on the return leg (which you could then parse in a flow), or possibly make an update to either a data table in GC or the conversation body participant itself via an api action. 

Hi all, I want to create a special service between Genesys Cloud and Asterisk PBX. I want to receive an incoming call in Genesys Cloud, transfer the call to an external Asterisk PBX to get some data and return the call to Genesys Cloud with the data got from the Asterisk PBX.

I have just configured my BYOC Genesys Cloud addon and I can make call transfer to Asterisk PBX but after the tasks inside Asterisk PBX I would like to return call to Genesys Cloud and follow the flow(in architect) to continue with the call, get Asterisk data and send the call to a queue with this data. 

Can anyone tell me if this service can be done with BYOC Cloud and recommend me any reading to do this or it's impossibe to do this in this way.

Best Regards,

Hi Dean,

thanks for your comments. Now I'm doing a call transfer in Architect to reach the asterisk with the internal process to recover data from the user.

But my question is if there is any way to get the call back into Genesys again to continue in the call flow in Architect or do I need to do another call transfer from Asterisk to Genesys Cloud to recover the call and generate a new flow in Architect with all the information by UUID?

Best regards,

Hi Sergio, 

It sounds like you're transferring the call to asterisk as a sip/rtp event... is a human answering that call and doing something, or is there an automated process of some kind that's fetching data? What kind of data are we talking about? 

In terms of getting actual data back to GC, your options would be to use the UUI header on the return leg (which you could then parse in a flow), or possibly make an update to either a data table in GC or the conversation body participant itself via an api action. 

Hi all, I want to create a special service between Genesys Cloud and Asterisk PBX. I want to receive an incoming call in Genesys Cloud, transfer the call to an external Asterisk PBX to get some data and return the call to Genesys Cloud with the data got from the Asterisk PBX.

I have just configured my BYOC Genesys Cloud addon and I can make call transfer to Asterisk PBX but after the tasks inside Asterisk PBX I would like to return call to Genesys Cloud and follow the flow(in architect) to continue with the call, get Asterisk data and send the call to a queue with this data. 

Can anyone tell me if this service can be done with BYOC Cloud and recommend me any reading to do this or it's impossibe to do this in this way.

Best Regards,

Hi Sergio. 

Here are a few other discussions that speak to what you're trying to do. Check these out and let us know how it goes: 

Transferring and returning calls to Genesys Cloud

Handling UUI data with Genesys Cloud

Since you're going between two applications that you're managing, you'll have some leeway on uui package size (carriers will limit this). But depending on the amount of data you have it may be a good idea to update a gc data table with that record and pass a key in the uui header so that the flow can access the attributes that way. 

Hi Dean,

thanks for your comments. Now I'm doing a call transfer in Architect to reach the asterisk with the internal process to recover data from the user.

But my question is if there is any way to get the call back into Genesys again to continue in the call flow in Architect or do I need to do another call transfer from Asterisk to Genesys Cloud to recover the call and generate a new flow in Architect with all the information by UUID?

Best regards,

Hi Sergio, 

It sounds like you're transferring the call to asterisk as a sip/rtp event... is a human answering that call and doing something, or is there an automated process of some kind that's fetching data? What kind of data are we talking about? 

In terms of getting actual data back to GC, your options would be to use the UUI header on the return leg (which you could then parse in a flow), or possibly make an update to either a data table in GC or the conversation body participant itself via an api action. 

Hi all, I want to create a special service between Genesys Cloud and Asterisk PBX. I want to receive an incoming call in Genesys Cloud, transfer the call to an external Asterisk PBX to get some data and return the call to Genesys Cloud with the data got from the Asterisk PBX.

I have just configured my BYOC Genesys Cloud addon and I can make call transfer to Asterisk PBX but after the tasks inside Asterisk PBX I would like to return call to Genesys Cloud and follow the flow(in architect) to continue with the call, get Asterisk data and send the call to a queue with this data. 

Can anyone tell me if this service can be done with BYOC Cloud and recommend me any reading to do this or it's impossibe to do this in this way.

Best Regards,

Hi all, I want to create a special service between Genesys Cloud and Asterisk PBX. I want to receive an incoming call in Genesys Cloud, transfer the call to an external Asterisk PBX to get some data and return the call to Genesys Cloud with the data got from the Asterisk PBX.

I have just configured my BYOC Genesys Cloud addon and I can make call transfer to Asterisk PBX but after the tasks inside Asterisk PBX I would like to return call to Genesys Cloud and follow the flow(in architect) to continue with the call, get Asterisk data and send the call to a queue with this data. 

Can anyone tell me if this service can be done with BYOC Cloud and recommend me any reading to do this or it's impossibe to do this in this way.

Best Regards,

Hi Sergio,

Asterisk will to work very well with UUI:  https://help.mypurecloud.com/articles/about-user-to-user-information-uui/

Att,

Hi all, I want to create a special service between Genesys Cloud and Asterisk PBX. I want to receive an incoming call in Genesys Cloud, transfer the call to an external Asterisk PBX to get some data and return the call to Genesys Cloud with the data got from the Asterisk PBX.

I have just configured my BYOC Genesys Cloud addon and I can make call transfer to Asterisk PBX but after the tasks inside Asterisk PBX I would like to return call to Genesys Cloud and follow the flow(in architect) to continue with the call, get Asterisk data and send the call to a queue with this data. 

Can anyone tell me if this service can be done with BYOC Cloud and recommend me any reading to do this or it's impossibe to do this in this way.

Best Regards,