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  • 1.  call endings

    Top 25 Contributor
    Posted 03-01-2024 09:39

    hello,

    does Genesys give us visibility on call endings, calls hung up by the agent or by the customer or system   ?

    thank you


    #ArchitectureandDesign
    #Reporting/Analytics
    #Routing(ACD/IVR)
    #Telephony
    #Unsure/Other

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    Rihab BEN MALEK
    Teleperformance France SA
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  • 2.  RE: call endings

    Posted 03-01-2024 12:40

    Yes, you can see it in the "Interaction view":  https://help.mypurecloud.com/articles/interactions-view/.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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