hello,

does Genesys give us visibility on call endings, calls hung up by the agent or by the customer or system   ?

thank you

#Architecture and Design
#Reporting/Analytics
#Routing (ACD/IVR)
#Telephony
#Unsure/Other

------------------------------
Rihab BEN MALEK
Teleperformance France SA
------------------------------

Yes, you can see it in the "Interaction view":  https://help.mypurecloud.com/articles/interactions-view/.

Att,

------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
------------------------------

Original Message:
Sent: 03-01-2024 09:39
From: Rihab BEN MALEK
Subject: call endings

hello,

does Genesys give us visibility on call endings, calls hung up by the agent or by the customer or system   ?

thank you

#Architecture and Design
#Reporting/Analytics
#Routing (ACD/IVR)
#Telephony
#Unsure/Other

------------------------------
Rihab BEN MALEK
Teleperformance France SA
------------------------------