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I translated this as
"I have a case of calls that when the identifier number is entered, it must make a query in a table and if it matches any of the list it must send the call to a specific queue for VIP clients, however this worked and Some time ago I stopped working. HELP!"
So apologies if it is not quite accurate.
I would ask how you were doing this previously as you could be using an IP table, or a separate database that you query. I think we need a little more detail on how you're accomplishing this to be able to give insight on what may have broken.
Again, apologies for google translate:
Le preguntaría cómo estaba haciendo esto anteriormente, ya que podría estar usando una tabla de IP o una base de datos separada que consulta. Creo que necesitamos un poco más de detalles sobre cómo está logrando esto para poder dar una idea de lo que puede haberse roto.
Have you tried to go through the flow yourself? Are you still prompted to enter an ID?
Have you made any changes recently to your environment?
If you're collecting the ID in attendant or via handlers, you could look at the IP logs on the server to try to follow the process through to see what part is not working.
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