Ah, that's the article I was missing! Thanks, Robert :-)
------------------------------
Lee Smith
Genesis Energy
------------------------------
Original Message:
Sent: 09-15-2023 08:21
From: Robert Wakefield-Carl
Subject: Campaign Detailed attempt history view - parity with dialer report (Public Idea: ANLS-I-1306)
Here is the article: Campaign Interactions Detail view - Genesys Cloud Resource Center (mypurecloud.com)
Essentially, you have an Interactions Tab in the Campaign Performance report when you click into a single campaign. Then you add the columns you need to that listing of the interactions.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 09-05-2023 16:46
From: Lee Smith
Subject: Campaign Detailed attempt history view - parity with dialer report (Public Idea: ANLS-I-1306)
This is probably a really basic question - but can anyone tell me how I can actually get to this view please?
The documentation describes the view well but doesn't tell me how to get to it. e.g. is it from Outbound Campaigns - if so, where/how?
TIA.
#Outbound
#Reporting/Analytics
#Roadmap/NewFeatures
------------------------------
Lee Smith
Genesis Energy
------------------------------