Genesys Cloud - Main

 View Only


Discussion Thread View
Back to discussions
Expand all | Collapse all

Change of subscription from "GCX2 + WEM Add-on" to "GCX1 + Digital Add-on"

  • 1.  Change of subscription from "GCX2 + WEM Add-on" to "GCX1 + Digital Add-on"

    Posted 09-25-2023 05:06

    Hi, 

    One of our clients will soon be downgrading their subscription.

    They will be transitioning from GCX2 + WEM Add-on configuration to GCX1 + Digital Add-on.

    Can you please provide me with information on how this transition will be carried out technically?

    Will the permissions associated with their old subscription be removed? Or do we need to remove them from user profiles?

    Thank your for your answer. 


    #Unsure/Other

    ------------------------------
    KARIM OUDINOT
    Mentat Conseil SAS
    ------------------------------


  • 2.  RE: Change of subscription from "GCX2 + WEM Add-on" to "GCX1 + Digital Add-on"

    Posted 10-18-2023 17:39

    When the licenses are downgraded, all permissions from roles that are not available will be removed from roles.  Any features that users had in the advanced licenses will no longer be available.  You will be billed or any of the higher licenses for that billing period.  I suggest you watch this as you might get a bill for the previous and for the new if you don't do it on the day of renewal.  I doubt that will happen so be ready to request a credit.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources