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We are facing on requirement from customer not to add cic and media server to their domain. System CIC will be installed-hosted in „private cloud" (not PuceCloud). And customer will connect through MPLS connection to it .
Read CIC docu and there is note that CIC server can be „standalone", the same is for Media server as written bellow.
Meanwhile, suggested configuration is:
In mentioned „private cloud" there will be two standalone hosts.
Private Cloud (CIC and Media hosts) <----- MPLS ---> Customer's LAN (Agent's PC, Supervisor's PC etc.)
CIC server Host:
Media Server Host:
What do you think, about client apps like Softphone, ICBM, Interaction Administrator, is there risk that clients apps can have problem connect to and communicate with CIC?
Did anyone encountered for such requirement not to add CIC system to customer's domain?
Is „Domain", "CIC domain administrator account", necessary requirement for correct function of whole CIC system and its cliets or not?
Or better to recommend them, to add CIC system to their domain and there will be no problem?Than you for explanationBest regardsPavel
I do not see a problem with this setup. As long as your "Customer LAN" can look up and communicate the CIC & Media Servers it should work. Just set up the host file of your client machines if you are not configuring DNS within the MPLS Network.
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