Hi
Firstly a decision to check for a UK phone number
Check for a mobile number IE begins with 7
If a mobile is detected offer link to SMS
Send agentless SMS
If no mobile is detected offer SMS
Request caller enters mobile number
check if valid
Send agentless SMS
Kind Regards
Phil
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Philip Thys
British Telecommunications PLC
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Original Message:
Sent: 11-29-2022 10:22
From: Pankaj Raichur
Subject: Collect SMS "to" Address
Hi just curious on how you implemented the flow to send a sms to callers from mobiles the option to receive a web link via SMS in the architect
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Pankaj Raichur
Black Box Technologies LLC
Original Message:
Sent: 06-07-2022 11:25
From: Philip Thys
Subject: Collect SMS "to" Address
Hi
We set up an inbound flow that offers callers from mobiles the option to receive a web link via SMS. This works fine, but some customers then send a return SMS, we would like to again send an agentless SMS informing the customer this SMS is not monitored. The bit I'm struggling with is what var to use for the "to" address.
Many thanks
#DigitalChannels
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Philip Thys
British Telecommunications PLC
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