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COMING SOON !!! Beta Multi-Contextual Panel

  • 1.  COMING SOON !!! Beta Multi-Contextual Panel

    GENESYS
    Posted 04-17-2024 14:36
    Edited by Nicholas Robinson 17 days ago

    We are excited to announce that starting next week,Tuesday, April 23, you can apply to participate (including our embedded client users) in the Mutli-Contextual Panel Beta (more details).  We are are targeting mid to late Q2 for the beta release .. Stay Tuned !!

    Sneak Peek (no sound)

    UPDATE 

    Key Dates: 

    • Beta Registration Period: April 15, 2024 - June 10, 2024
    • Beta Start Date: June, 10 2024
    • Beta End Date: August 5, 2024


    #BetaAnnouncement
    #BetaUpdate

    ------------------------------
    Nicholas Robinson
    Senior Product Manager
    Genesys - Employees
    ------------------------------



  • 2.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-17-2024 23:21

    Preview screenshots or even mock-ups would be real nice to see.....



    ------------------------------
    Angus Huckle
    Spark NZ Trading
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  • 3.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-18-2024 10:18

    Hi,
    They are in this prior post.

    https://community.genesys.com/discussion/upcoming-agent-ui-update-multi-contextual-panels

    Pretty cool feature.



    ------------------------------
    Steve Alix
    EDCi
    ------------------------------



  • 4.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    GENESYS
    Posted 04-19-2024 16:16

    Thank you Steve for reposting 



    ------------------------------
    Nicholas Robinson
    Senior Product Manager
    Genesys - Employees
    ------------------------------



  • 5.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    NEW MEMBER
    Posted 04-18-2024 08:50

    How long is the beta go estimated to run and is there a tentative deployment date? (I understand it is based on the feedback received, but just curious if you have tentative target dates.)



    ------------------------------
    Nicki Dehn
    AAA Club Alliance
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  • 6.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    GENESYS
    Posted 04-19-2024 16:01

    We are targeting beta to run about 90 days with an estimated GA Late Q3



    ------------------------------
    Nicholas Robinson
    Senior Product Manager
    Genesys - Employees
    ------------------------------



  • 7.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-18-2024 10:20

    Can you share how this works with the panel manager? Are we able to choose multiple default panels? It would be great if I could have profile and agent assist pop at the same time.



    ------------------------------
    Steve Alix
    EDCi
    ------------------------------



  • 8.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-18-2024 16:34

    Being able to configure via Panel Manager would be almost essential.



    ------------------------------
    Angus Huckle
    Spark NZ Trading
    ------------------------------



  • 9.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    GENESYS
    Posted 04-19-2024 15:54

    HI Steve, we are planning to make updates (i.e.multiple default panels) to panel manger in a future release.



    ------------------------------
    Nicholas Robinson
    Senior Product Manager
    Genesys - Employees
    ------------------------------



  • 10.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-23-2024 03:23

    Hi Nicholas,

    Can you please confirm, is this will be in Beta board today to register?



    ------------------------------
    Sumant
    ------------------------------



  • 11.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    GENESYS
    Posted 04-23-2024 09:49
    Edited by Nicholas Robinson 04-23-2024 09:53
      |   view attached

    Hi .. It looks like they just posted the Beta sign-up Tile



    ------------------------------
    Nicholas Robinson
    Senior Product Manager
    Genesys - Employees
    ------------------------------



  • 12.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-25-2024 05:32

    Thanks, Can see in Beta board now.



    ------------------------------
    Sumant
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