I have a flow functioning to send Auto Replies to a sender of a specific mailbox using a Canned Response.  I would like to modify the flow so I can use the 1 flow for several different mailboxes where a different canned response is sent based on the email.message.to attribute. 

I've tried some different settings using the Decision and Switch functions, but I have not had much luck.  I keep getting a warning that there is no implementation that accepts parameters of Email Address Collection and String.

Does anybody know of a way to accomplish what I'm attempting?

#Routing(ACD/IVR)

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Tom Mullen
Boehringer Ingelheim GmbH
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Hi Tom,

The Email.Message.to is a collection (or array) and can contain several addresses if entered in the To field of an e-mail.

Easiest to check if it contains something if used in a Switch is probably with

FindFirst(Email.Message.to, "emailaddress") >= 0

FindFirst returns the index (0 or greater) if found and -1 if not found.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Original Message:
Sent: 02-15-2024 10:53
From: Tom Mullen
Subject: Control flow based on "email.message.to".

I have a flow functioning to send Auto Replies to a sender of a specific mailbox using a Canned Response.  I would like to modify the flow so I can use the 1 flow for several different mailboxes where a different canned response is sent based on the email.message.to attribute. 

I've tried some different settings using the Decision and Switch functions, but I have not had much luck.  I keep getting a warning that there is no implementation that accepts parameters of Email Address Collection and String.

Does anybody know of a way to accomplish what I'm attempting?

#Routing(ACD/IVR)

------------------------------
Tom Mullen
Boehringer Ingelheim GmbH
------------------------------