Hi ,

I have to create a custom "Contactable Time set"  for outbound dialing. Our client has provided the dialing times in column "B". In column "D" I have put the time zones that I think are correct as per Genesys documentation. Can somebody please confirm if I my mappings are correct or if this can be done in a better way.




Thank You
Praveen
#Outbound

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Praveen Kumar
HCL Technologies Ltd.
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Hi Community,

Any help/suggestions here please.

Thank You
Praveen

------------------------------
Praveen Kumar
HCL Technologies Ltd.
------------------------------

Original Message:
Sent: 08-15-2022 07:25
From: Praveen Kumar
Subject: Custom Contactable Time Sets

Hi ,

I have to create a custom "Contactable Time set"  for outbound dialing. Our client has provided the dialing times in column "B". In column "D" I have put the time zones that I think are correct as per Genesys documentation. Can somebody please confirm if I my mappings are correct or if this can be done in a better way.




Thank You
Praveen
#Outbound

------------------------------
Praveen Kumar
HCL Technologies Ltd.
------------------------------

Hi Praveen,

Two Pro Services Principal Consultants, or also known as our very own "Above Average Joes," were on the Q&A Show this week and tackled some community questions ranging the gamut of topics including, but yours was one of them! Check out the minute markers below and hope you enjoy the episode:

2:38 - In- Queue Email Flow Triggers
9:20 - Searching Outbound Email Interactions
15:25 - Tagging Callback Interactions
19:39 - Busy Fax Signal
26:21 - Dialogflow Delays
29:53 - Recall Attempts
33:13 - Call Recording Policy
39:22 - Schedule Callbacks
42:40 - Custom Contactable Time Sets

We also highlight a new website revamp that, if you leave your valuable feedback, could score you a prize from our amazing Prize Wall! 


Cheers,

Matt

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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 08-15-2022 07:25
From: Praveen Kumar
Subject: Custom Contactable Time Sets

Hi ,

I have to create a custom "Contactable Time set"  for outbound dialing. Our client has provided the dialing times in column "B". In column "D" I have put the time zones that I think are correct as per Genesys documentation. Can somebody please confirm if I my mappings are correct or if this can be done in a better way.




Thank You
Praveen
#Outbound

------------------------------
Praveen Kumar
HCL Technologies Ltd.
------------------------------