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  • 1.  Debug an in-queue call flow

    Posted 01-19-2023 12:46
    Edited by Rich Calligan 01-19-2023 13:01
    Does anyone know how I can test or debug an in-queue call flow? I have to publish it in order to test it. I need it to flow through my Inbound call flow first, grab appropriate attributes, and then test the in-queue flow.

    When I turn on debugging for the inbound flow, it "works" to debug that flow, but then when it transfers to the in-queue flow, it only uses the published version.

    #ArchitectureandDesign
    #Architect/Routing

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    Rich Calligan


  • 2.  RE: Debug an in-queue call flow

    GENESYS
    Posted 04-28-2023 01:38

    Did you come up with a workaround?



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    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
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    Original Message


  • 3.  RE: Debug an in-queue call flow

    Posted 05-01-2023 19:58

    IMHO, the facilities for the debugging of Architect flows is one area that Genesys Cloud is severely lacking in. Even with inbound, running in debug mode is tedious and almost pointless for many situations.

    I put an idea out there to improve the debugging features within Architect https://genesyscloud.ideas.aha.io/ideas/SSA-I-579 and I would ask that you take a look at it and comment / up-vote.

    Anyone who has used other products (from Genesys or elsewhere) will know how much better some of them are at doing this!



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    Paul Simpson
    Eventus Solutions Group
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    Original Message


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