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  • 1.  DID Not Reassigned to New user

    Posted 08-04-2022 11:19
    Hi All

    Not sure if anyone encountered this issue, a DID was reassigned to a new User however it rings to the previous user.  Add the DID to the New Users profile and removed it from the previous User profile, issue persist.
    #Unsure/Other

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    Claudette Reid
    Financial Debt Recovery Limited
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  • 2.  RE: DID Not Reassigned to New user

    Posted 08-05-2022 09:19
    Did you remap the DID in the DID/DNIS assignments in Phone Number Configuration?



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    Greg Hanson
    Avtex Solutions, LLC
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  • 3.  RE: DID Not Reassigned to New user

    Posted 10-19-2022 09:31
    Claudette,

    The setting you found (on the user) is the outbound ID that PureConnect will use when that user places a call. As Greg explained, inbound DID / DNIOS assignments are done in the Phone Number Configuration container. The two are unrelated and in no way need to match. (Although it might make sense for them to in many cases!)

    It's a common misunderstanding.

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    Paul Simpson
    Individual Only Contact Account
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