I presume you have seen that these are now available?
https://help.mypurecloud.com/articles/work-with-quick-replies-and-carousels-in-digital-bot-flows/
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George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys
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Original Message:
Sent: 07-27-2023 04:45
From: Onkar Gautam
Subject: Digital Menu action when Choices,QuickReplies,Carousels and Card will be avilable?
Digital Menu action
Feature coming soon: Choices, Quick Replies, Carousels, and Cards
- Quick replies are responses that users can select as a reply during a message interaction. When a customer selects the quick reply, the reply becomes part of the message. After the customer sends the response, the quick replies disappear. This behavior prevents a scenario where customers can select replies attached to earlier messages in the interaction.
- Carousels are bot replies that include a series of cards. To interact with carousels, customers can scroll through card options and then select an option by using the buttons associated with the cards. Carousels facilitate bot conversations by providing a sophisticated set of options for customers by presenting a series of cards with descriptions, images, titles, texts, and optional referrals to external websites.
- Cards contain an image, title, body, and list of buttons. Customers can interact with the cards by clicking a button. Cards contain two types of buttons: text back and web URL. Text back buttons become part of the message sent back to the bot and become part of the conversation. Web URL buttons allow customers to access relevant websites quickly and enable you to provide further details on your products or offerings. Cards do not disappear after customers engage with them; therefore, they can interact with the cards more than once.
#DigitalChannels
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Onkar Gautam
British Telecommunications PLC
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