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  • 1.  Error when publishing a modified handler

    Posted 06-17-2022 10:22
    Good day,


    I have modified a handler by adding an ACD Statistics (Queue), Condition and Assignment tool steps. Nothing too earth shattering there; however,
    when I try to publish it I receive any error I never seen.


    I searched for any files with the .i3h extension and found none. I then republished the original handler without issue.

    Thank you in advance for any insight.
    Greg
    #Handlers

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    Greg
    Avtex Solutions, LLC
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  • 2.  RE: Error when publishing a modified handler

    Posted 06-19-2022 21:48
    Greg - The user you're trying to publish with have publishing rights in IA?

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    Dennis White
    Salelytics LLC
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  • 3.  RE: Error when publishing a modified handler

    Posted 06-20-2022 09:11
    Hey Dennis,

    Yes, the user was the IC admin account with all security rights. I found the issue appears to be something within Designer itself. I was able to successfully publish the handler using the Designer on the backup server.

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    Greg Hanson
    Avtex Solutions, LLC
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  • 4.  RE: Error when publishing a modified handler

    Posted 06-20-2022 10:30

    Glad you found the issue! Forgive me for backing all the way up and giving the simple answer. ��