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  • 1.  Evaluation Disputes

    Posted 11-21-2023 12:21

    I have turned on evaluation disputes and verified the permissions that were noted as needed are turned on (Quality > Evaluation > Dispute).  But when viewing the evaluation from an agent perspective we are still unable to see the option to dispute.  What am I missing?


    #QualityManagement

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    Amanda Lubrant
    Camis Inc
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  • 2.  RE: Evaluation Disputes

    Posted 11-21-2023 12:33

    Hi Amanda

    There's a new dispute permission you'll need to add to your agent role(s).



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    Vaun McCarthy
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    Original Message


  • 3.  RE: Evaluation Disputes

    Posted 11-22-2023 07:56

    Hi Amanda,

    Are you selecting the Evaluation Form, while assigning Evaluation, which you turned on Dispute?

    We need to select the same form, which we enabled for allow dispute, then only the dispute button will be visible.



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    Sumant
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    Original Message


  • 4.  RE: Evaluation Disputes

    GENESYS
    Posted 11-23-2023 09:54

    Also wanted to double check if you had published your form after you had turned on disputes?



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    Herrick Mai
    Genesys - Employees
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    Original Message


  • 5.  RE: Evaluation Disputes

    Posted 11-27-2023 08:55

    Oh my gosh, that was it!  I had saved but not published.  Thank you.  What a silly mistake.  



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    Amanda Lubrant
    Camis Inc
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    Original Message


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