Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Fax line reported as busy

    Posted 08-10-2022 09:13
    Please bear with me, I am brand new to this and have no idea what I'm doing.  I have a user saying a fax line is being reported as always busy.  I don't even know how to find the fax line let alone fix it.  And ideas?
    #Unsure/Other

    ------------------------------
    Patrick Moore
    Ministry Brands Holdings, LLC
    ------------------------------


  • 2.  RE: Fax line reported as busy

    GENESYS
    Posted 09-07-2022 09:06
    Hey Patrick,

    Two Pro Services Principal Consultants, or also known as our very own
     "Above Average Joes," were on the Q&A Show this week and tackled some community questions ranging the gamut of topics including, but yours was one of them! Check out the minute markers below and hope you enjoy the episode:

    2:38 - In- Queue Email Flow Triggers
    9:20 - Searching Outbound Email Interactions
    15:25 - Tagging Callback Interactions
    19:39 - Busy Fax Signal
    26:21 - Dialogflow Delays
    29:53 - Recall Attempts
    33:13 - Call Recording Policy
    39:22 - Schedule Callbacks
    42:40 - Custom Contactable Time Sets

    We also highlight a new website revamp that, if you leave your valuable feedback, could score you a prize from our amazing Prize Wall! 


    Cheers,

    Matt


    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------