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  • 1.  GCX-GCP Exam

    Posted 03-29-2024 15:37

    Hi guys,

    In May I am going to take the GCX-GCP exam.  I am reaching out to see if any of you guy may be able to offer helpful advice on what to focus on, tips, the must-knows, (answers :-) ), etc.

    I have had one instructor that kind of hinted (or at least I thought so) that every one of the eBooks Learning Objectives was the main focus of the exam.  Did you find that to be true? 

    Compared to other technical exams like a Cisco CCNA or a MS Professional, did you find that the GCX-GCP Exam was more difficult, easier, etc,?

    Any advice or study guides that you can give me would be greatly appreciated.

    Thank you, Tracee.


    #Certification
    #GenesysCloud
    #Training

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    Tracee Baddley
    U.S. Xpress Enterprisestbaddley@usxpress.com
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  • 2.  RE: GCX-GCP Exam
    Best Answer

    Posted 04-02-2024 19:29

    I found the Reporting & Analytics exam (it was a separate exam 2 years ago - now the 3 separate exams are combined into one) was the hardest one to master. for me. Eliminate 2 of the 4 possible answers kind of applied, then select the most accurate. Occasionally an exam question comes up that gives clues to other exam questions. I mark all the questions i am unsure of and return to them once i have attempted all questions. Some of the paid demo exams i purchased had questions that appeared in the exam, but not all of the mock exams i tried were 100% accurate either. Go with what is on the Genesys website.
    An exam study guide is mentioned (with link) on this forum page. I found it helpful https://community.genesys.com/discussion/genesys-cloud-certified-professional-contact-center-admin-exam

    You can also dig deeper into each of the 3 components.**Note** some of the content in (1,2,3) maybe outdated especially in the Reporting area but its still worth reviewing.
     
    (1) Contact centre https://rise.articulate.com/share/cllTM8j1JFSEZmgvrP7-TOut45kxCwwS#/lessons/-cugmdQc9wybqA9SfNa7FKUNskvDQ4Ak
    (2) Implementation - https://rise.articulate.com/share/42eSX3NKjhxAJQnrEvbQsPznFsUjaDfz#/lessons/VE_bCCDhg8aTl7aH8sHDwlsoAmXBidPN
    (3) Reporting - https://rise.articulate.com/share/rYkEwUoaD1dc0ZcdBLyHUD9UpojDiZzP#/lessons/sC-x0KbIg_hg_SLazYC2t1qco_CHSev3

    Some websites have free flashcards / tests available or try searching for "GCX-GCP" or "GCX-GCP questions".
    All the best :) 



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    Simon Mckenzie
    Farmers Mutual Group
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  • 3.  RE: GCX-GCP Exam

    Posted 04-03-2024 12:40

    Simon, thank you so much!  Those are very helpful!



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    Tracee Baddley
    tbaddley@usxpress.com
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  • 4.  RE: GCX-GCP Exam

    Posted 04-04-2024 11:03

    My advice is generic, and basic exam technique.

    The worst thing that can happen to you is to run out of time, leaving questions not only unanswered, but also unseen! The last question may be a give-away, but you'd never know and it might be the difference between passing and failing.

    You can go back, so start by reading the whole exam and only answer those questions that are obvious. Next, check the clock and see how many questions you have left to answer and set yourself a strict budget of time for each question. If you can't answer the question in your budgeted time, mark it and move on. After this second pass through, you should have most questions answered, so you have the luxury of focusing on the one or two questions you need to think about.

    If you get to within a couple of minutes of the end, then it isn't about whether you know (or can figure out) the answer - you clearly don't (or can't). Remember that an incorrect answer and a blank answer are worth the same thing, zero. With, say, 4 possible answers, you have a 24% chance of getting it right purely randomly, which is better than 0% if you don't answer. To be blunt, guess! Hopefully, there will be at least one or two answers that makes no sense which will further improve the odds.

    I used to teach for Beyond (going back to the ININ Days and PureConnect) and when I started giving this advice to my students, I saw an apparent improvement of 10-15% in my pass rate, so either I was improving as an instructor, or the advise worked! (I'd like to think it was the former, but the sudden change makes me think the latter is more likely πŸ˜‚)

    Good luck and let us know how you do!



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
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  • 5.  RE: GCX-GCP Exam

    Posted 04-04-2024 14:11

    Great advice, Paul.  Thank you!  And I personally think the uptick was because of your great instruction.  :-)



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    Tracee Baddley
    U.S. Xpress Enterprisestbaddley@usxpress.com
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  • 6.  RE: GCX-GCP Exam

    Posted 05-16-2024 13:46

    Hi Paul, I bombed it.  Missed passing by 4 points.  I am so disappointed.

    I made 100% on Platform, Admin, Architect, Scripting, Genesys Cloud Reports.  Made passing grades on Implementation, Collaborate, Communicate, Number Plans, Outbound Routes, and Dynamic Reporting.  Failing score on ACD and somehow.... divisions and roles---two things I know like the back of my hand. I totally bombed CCAdmin_Outbound Dialing, QM, and WFM (16%) and Implementation Configurations of Genesys Cloud CX Collaborate (16%).   Those two killed my score.

    To be honest, and I'm not making excuses, but we don't even use WFM or any type of outbound call campaigns---we are an inbound shop only.  And I am not so sure how much I totally trust some of the answers.  I bought an exam book from Amazon and some of the questions from it were on the exam verbatim.  And there were at least 5 that were wrong.  The one that bothered me the most was a question about Architect.

    Select the applicable options for Genesys Cloud Architect (Choose Three):

    A. Play pre-recorded messsages
    B. Convert Text to Speech
    C. Configure Skills
    D. Configure Queues
    E. Receive and Route Calls

    My answers: ABE

    Their answers: ABD

    How in the world can you configure a queue in Architect?

    Anyway, I'm disappointed and need to study up more on the things that we don't use, (WFM, email, document sharing, etc.).  Disappointed but not giving up.  I'll try again one day.

    Thank you, guys, for your help.



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    Tracee Baddley
    U.S. Xpress Enterprisestbaddley@usxpress.com
    ------------------------------



  • 7.  RE: GCX-GCP Exam

    GENESYS
    Posted 05-20-2024 02:36

    Thank you for taking the exam with us Paul! 

    We would advise not to take up 3rd party study materials that are shared outside Genesys!  The exams are periodically updated, and due to that, a few or many of the questions could be obsolete. The question on Architect mentioned was removed a while back and replaced by another. 

    Here is the link to our study material for the GCP exam: https://beyond.genesys.com/explore/certification/cloud#GCPGCX

    Hope you have a nice week!

    Regards,
    Ashwath Pranav
    Certifications 



    ------------------------------
    Ashwath Pranav Karthikeyan
    Genesys - Employees
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  • 8.  RE: GCX-GCP Exam

    Posted 05-21-2024 10:03

    @Ashwath Pranav Karthikeyan,

    Just a point of clarification. It wasn't me that was suggesting the use of "off brand" materials. I am well aware of the need to consult the official materials for up to date information when preparing for the exam.



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------



  • 9.  RE: GCX-GCP Exam

    GENESYS
    Posted 05-24-2024 06:59

    Hi Paul!

    Tagged the wrong person! apologies for that :)

    Regards,
    Ashwath Pranav 



    ------------------------------
    Ashwath Pranav Karthikeyan
    Genesys - Employees
    ------------------------------



  • 10.  RE: GCX-GCP Exam

    Posted 05-22-2024 12:33
    Edited by Tracee Baddley 05-22-2024 12:34
      |   view attached

    Hi Ashwath,

    Just for clarification, it was me that was using the off-brand material and the one who took the test. Paul is a former instructor.  I was studying everything that I could get my hands on.  As pointed out, there were several questions in that particular book (Genesys-Genesys Cloud Certified Professional (GCP-GC-ADM) Exam Practice Questions & Dumps: Exam Review Questions for GCP-GC-ADM Choice of Certified Experts Latest Version) ---see below---that I knew to be incorrect.  However, I still it odd that a number of them appeared verbatim in the exam---complete with the wrong possible choices.  

    I mainly studied my eBooks and some training material suggested by one of my Beyond instructors. I think that I blew the test mainly because I misunderstood a few questions, know nothing at all about reality situations with special Campaigns, emails, and shared documents---simply because I don't have daily hands on with those because we don't use them.  I will study them harder on my next attempt.

    Thank you



    ------------------------------
    Tracee Baddley
    U.S. Xpress Enterprisestbaddley@usxpress.com
    ------------------------------



  • 11.  RE: GCX-GCP Exam

    GENESYS
    Posted 05-24-2024 07:42

    Hi Tracee!

    Thank you for pointing that out! I would suggest sticking to the material provided by Genesys. Good luck with your coming attempt, I'm sure you will clear it! 

    GCP Study Material

    Regards,
    Ashwath Pranav



    ------------------------------
    Ashwath Pranav Karthikeyan
    Genesys - Employees
    ------------------------------



  • 12.  RE: GCX-GCP Exam

    Posted 05-21-2024 01:07

    Hi @Tracee Baddley,

    @Ashwath Pranav Karthikeyan is right in saying to follow the Genesys provided documentation for a Genesys Exam. I have cleared Professional, Architect & Scripting exams and all by studying online on Genesys' websites. You can find detailed documentation on Genesys #GKN whenever you doubt your instincts (while studying for Genesys Exams)

    Thanks



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    Ashiesh Sharma
    BT plc
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