Hi Nikhil
Here's the case number: 0003385333
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Emily Kammerer
Ascendium Education Solutions, Inc.
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Original Message:
Sent: 12-05-2023 13:20
From: Nikhil Ponnam
Subject: Genesys Cloud Alerts sending alert e-mails at 3am despite no calls coming into queues.
Hi Emily,
Although the issue is resolved, can you please provide the case # so I can follow-up on this?
Thanks,
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
Original Message:
Sent: 12-04-2023 17:00
From: Emily Kammerer
Subject: Genesys Cloud Alerts sending alert e-mails at 3am despite no calls coming into queues.
Piping in to say I had a similar issue. I was getting notifications for an alert every 18-21 hours, three at time with about 6 minutes between each - none of them during business hours. It's notable that I would get the email alerts and in-browser alerts, but these instances were not listed in the Alerts inbox. I tried turning the alert off and back on to no avail. I opened a case with care - it's still open and has gone silent, but the issue seems to have resolved itself.
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Emily Kammerer
Ascendium Education Solutions, Inc.
Original Message:
Sent: 12-03-2023 22:06
From: Glen Tylee
Subject: Genesys Cloud Alerts sending alert e-mails at 3am despite no calls coming into queues.
So our opening hours are Monday-Friday 7am-6pm and calls flow into the queues during that time and outside that time, calls flow elsewhere.
I have set up alerts in Genesys Cloud to alert when Service Level is below 50% on three queues.
However, I am getting e-mail alerts around 3am a lot of the time.
No calls are flowing to the queues, it'll be the weekend so no calls have been flowing to the queues all day.
Yes consistently getting these.
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/47a6d167c58a431784d684e18244693c.png)
Any idea why this is happening? Anyone else had these?
#PlatformAdministration
#QualityManagement
#Roadmap/NewFeatures
#SystemAdministration
#Unsure/Other
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Glen Tylee
Fonterra
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