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  • 1.  Genesys Cloud and AWS Polly TTS Gov Cloud

    Posted 18 days ago

    All,

    I've searched and cannot find documentation on this. Has anyone attempted to connect a GC Org with AWS Polly for TTS that is hosted on AWS Gov Cloud? If so, did you have any luck. We aren't sure it is possible. We will be coming from a GC FedRAMP Org, if that matters.

    Fingers crossed someone has done this and can confirm it works.

    Thanks as always,

    Shane


    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)
    #Implementation
    #Integrations
    #Security

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    Shane
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  • 2.  RE: Genesys Cloud and AWS Polly TTS Gov Cloud

    Posted 13 days ago

    You should see this when you add an Integration to your system.  Just click on Install.

    That will request your AWS credentials and then you can choose Poly voices in Admin and Architect.  Have you looked there?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Genesys Cloud and AWS Polly TTS Gov Cloud

    Posted 12 days ago

    Hi Robert,

    Thanks for the reply! 

    We are able to connect with AWS Polly hosted in AWS public/commercial cloud. We're keen on using AWS Polly hosted from AWS GovCloud and unsure if Genesys Cloud can successfully authenticate/integrate with AWS GovCloud for the Polly service. Before we attempt, just curious if anyone has attempted and was successful. We have heard there may be issues connecting to GovCloud.

    Hope that makes sense.

    Thanks again,

    Shane



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    Shane
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  • 4.  RE: Genesys Cloud and AWS Polly TTS Gov Cloud

    Posted 12 days ago

    So, we have about 10 FedRAMP customers on about 30 ORGs.  I did try a dev org and it took the integration and credentials.  I am sure if that works then you should have no problem.  Have you looked at the Genesys Enhanced TTS voices?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 5.  RE: Genesys Cloud and AWS Polly TTS Gov Cloud

    Posted 10 days ago
    Edited by Shane Jenkins 10 days ago

    Thanks again for the response! 

    So you were able to connect AWS Polly hosted out of AWS GovCloud (Think Polly is only available in AWS Gov cloud west region) from a FedRAMP GC instance? 

    If so that's excellent news. Fingers crossed, we don't want to get w our AWS rep and spin this up if the connectivity/authentication simply won't work. We weren't sure if the integration would work as expected when using Polly in GovCloud vs. AWS commercial cloud. 

    If you're able to confirm, then we'll begin moving forward. 

    Thanks again,

    Shane



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    Shane
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  • 6.  RE: Genesys Cloud and AWS Polly TTS Gov Cloud

    Posted 4 days ago

    Hi Robert,

    Happen to have a chance to double-check this for us? We were able to secure an AWS GovCloud sandbox, but we cannot get the AWS IAM Polly role created as it throws an error when we attempt to use the FedRAMP Account ID. 

    Are you able to confirm you successfully got GC FedRAMP connected w Polly in GovCloud?

    Also, seems like the Polly integration in GC is wanting a specific ARN format and not something like "arn:aws-us-gov:iam..."

    We are hoping to get confirmation on this capability so we can press our AWS team more if there are specific issues with our GovCloud Sandbox config. We also have a ticket open w Genesys Care.

    Thanks again!



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    Shane
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