Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Genesys Cloud for Salesforce - Unable to expand script in Interaction widget for emails and chats

    Posted 09-08-2023 14:09
    No replies, thread closed.

    Hi all,

    In Genesys Cloud for Salesforce, when I receive an email or a chat, the email/chat content opens in the InteractionUtility. If I want to see the script, I need to click on the script tab, but it only opens in a small part of the width (like around 20% or so) and there is no way to expand. There are no "3 dots" button like in Genesys Cloud portal. This makes the script very small and misformatted for agent usage.

    Is there any way to make it expandable?

    Or in alternative, any way of having a dedicated widget with only the script?

    Thanks in advance


    #Integrations

    ------------------------------
    Carlos Correia
    Xseed-Consultoria e Sistemas de Informacao Lda
    ------------------------------


  • 2.  RE: Genesys Cloud for Salesforce - Unable to expand script in Interaction widget for emails and chats

    Posted 09-15-2023 18:15
    No replies, thread closed.

    Are you in Windows Edge or Chrome?  If so, it is just a matter of pulling out the corners of the orphaned window.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Genesys Cloud for Salesforce - Unable to expand script in Interaction widget for emails and chats

    Posted 09-18-2023 13:44
    No replies, thread closed.

    Chrome.

    Unfortunately, it' s not a matter of pulling the corners. Even If I resize the window, the script will not even grow. See print of Interactions window below:

    Left panel is the interaction list.
    Center panel is the email.
    Right panel is the script. That panel cannot be expanded like it does in Genesys Cloud UI (with the three dots in vertical separator between center and right panels).

    Any clue?



    ------------------------------
    Carlos Correia
    Xseed-Consultoria e Sistemas de Informacao Lda
    ------------------------------

    Original Message


Related Content