Original Message:
Sent: 06-26-2023 13:05
From: Debora Gomes
Subject: Genesys Cloud WFM Alerts
Thanks, Joe and Paul.
One possible work around could be to configure a new activity code type Off Queue, named "End of the shift" and have that added to the work plans at the end of the shifts?
On this case, would the 'Off Queue' activity code ( End of the shift) generate an alert informing that is about to get started, right?
Thank you,
Debora
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Debora Gomes
Miratech, Inc
Original Message:
Sent: 06-26-2023 10:34
From: Joseph Behymer
Subject: Genesys Cloud WFM Alerts
There are no workarounds in the app itself. You could query the API to get schedules and then run your own alerts, but you'd effectively be building the scheduled activity reminders feature yourself.
CC our PM @Paul Wood
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Joe Behymer, Director
PureCloud Workforce Management Development Team
Original Message:
Sent: 06-23-2023 16:32
From: Debora Gomes
Subject: Genesys Cloud WFM Alerts
Hi there,
I see that we have an idea that is highly voted but not yet on the roadmap for "scheduled activity reminders". https://genesyscloud.ideas.aha.io/ideas/WEM-I-331
A customer is asking how their agents can receive a notification 5 minutes before the end of their shift, and how their supervisors could receive the same.
This is the ideal scenario that they expect to be able to have configured on a near future. Do we have any workarounds available since that is not possible yet?
Thank you.
Debora
#Alerts #Schedules #Workforcemanagement
#Scheduling
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Debora Gomes
Miratech, Inc
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