Workforce Engagement Management

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  • 1.  Genesys/HRIS Integration -- Has anyone done one with UKG?

    Posted 12-12-2023 12:04

    Hi, everyone!  Has anyone set up the Genesys WEM/ HRIS time off balance integration with UKG (I believe that is KRONOS new name)?  If so, how did you do it and how difficult was it?  Who did what (Genesys contact?  UKG Contact?  Your inhouse people?)

    Any guidance would be greatly appreciated.


    #Genesys Cloud CX
    #Genesys Multicloud CX cloud
    #Workforce Engagement Management
    #WorkforceManagement
    #Scheduling

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    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
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  • 2.  RE: Genesys/HRIS Integration -- Has anyone done one with UKG?

    GENESYS
    Posted 12-21-2023 02:54

    Hi Gina,

    I'm reaching out to some of our experts to see if they can help you.



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    Tracy
    Genesys
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  • 3.  RE: Genesys/HRIS Integration -- Has anyone done one with UKG?

    GENESYS
    Posted 12-21-2023 08:31

    Hi Gina,

    I'm going to pass your contact details and query to someone who can hopefully help.



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    Tracy
    Genesys
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  • 4.  RE: Genesys/HRIS Integration -- Has anyone done one with UKG?

    Posted 12-21-2023 08:47

    @Tracy Vickers - We are also interested in this answer. We met with our Kronos admins and they informed us the version of Kronos Workforce Central we're on does not have REST API capabilities. Later next year we'll begin moving to UKG Dimensions, which does have REST API capabilities. In the meantime, we are curious what others have done to at least get [as close to] real-time PTO balance info as reasonably possible automatically imported from Kronos WFC into Genesys WFM.



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    Brian T. Jones | Ascension | Senior Specialist - Technology
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  • 5.  RE: Genesys/HRIS Integration -- Has anyone done one with UKG?

    GENESYS
    Posted 12-21-2023 09:16

    Great, Brian - I will let them know.



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    Tracy
    Genesys
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  • 6.  RE: Genesys/HRIS Integration -- Has anyone done one with UKG?

    Posted 02-07-2024 14:19

    Did you ever find out about Genesys Cloud integration to UKG. I have a customer asking.



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    Martin Bunting
    i3Vision Technologies Inc.SC
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  • 7.  RE: Genesys/HRIS Integration -- Has anyone done one with UKG?

    Posted 02-07-2024 16:47

    Our IT team is still working on this with UKG.  I'm told it will happen at some point, so it is possible.  I do not know what the stumbling blocks have been but they have been working on it for some time. 



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    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
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  • 8.  RE: Genesys/HRIS Integration -- Has anyone done one with UKG?

    Posted 02-29-2024 13:11

    Hi!  Our telecom team is working with Genesys because we have been having trouble integrating with UKG.  Have any of you all (other users) set it up with UKG?  I am referring to the time of balance interface.



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    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
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