@Matthew Brannon - The maximum number of agents allowed to be selected for a widget on the dashboard is 300. For queues, wrap-up codes, flows and flow outcomes the limit is 100.
Thanks,
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
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Original Message:
Sent: 02-29-2024 10:00
From: Matthew Brannon
Subject: Getting "User Limit Reached" error while adding users to performance dashboard in Purecloud
Has this been increased since your reply in June of 2022?
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Matthew Brannon
Booz Allen and Hamilton
Original Message:
Sent: 06-21-2022 09:07
From: Ryan Legner
Subject: Getting "User Limit Reached" error while adding users to performance dashboard in Purecloud
This is documented on the dashboard configuration documentation. https://help.mypurecloud.com/articles/add-and-edit-performance-dashboards/ The widgets are limited to 100 items per widget.
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Ryan Legner
Staff Product Manager, Genesys Cloud CX
Original Message:
Sent: 06-17-2022 10:19
From: Fnu Ganesh
Subject: Getting "User Limit Reached" error while adding users to performance dashboard in Purecloud
Hello All,
We are getting the "User Limit Reached" error when adding user to performance dashboards like below. Is there any limit for adding users to dashboards?
#performancedashboard #reporting
#QualityManagement
#Reporting/Analytics
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Fnu Ganesh
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