Workforce Engagement Management

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  • 1.  HD file import

    Posted 10-27-2023 16:19

    Hello.

    Does the Genesys Cloud adjust for Daylight Savings time when we import the HD file in UTC? The difference is 5 hours during EST, but only 4 hours during EDT.  If I add 5 hours to all the intervals, I am concerned it still not be accurate for Daylight Savings time. 

    Thanks,

    Debora

    #Daylight #historicaldata


    #WorkforceManagement
    #Forecasting

    ------------------------------
    Debora Gomes
    Miratech, Inc
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