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  • 1.  Hide Genesys Cloud Sidebar

    Posted 03-16-2023 04:22


    I was wondering if there's an option or a feature to hide the sidebar on the left side of Genesys Cloud.

    To help your understanding, here is the screenshot of it.

    As I read through the discussion shared on Genesys Cloud CX Community, customizing the sidebar widget seems possible.

    However, it is also possible to completely hide (or disable) the sidebar so that customers' private information displayed on the dialpad or call history is not exposed to the agent?

    Thank you.


  • 2.  RE: Hide Genesys Cloud Sidebar

    Posted 06-22-2023 17:42

    No, no option to do that.

    You can submit an enhancement request with a business use case at

    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant

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