We are planning to transition over to 100% of our trainings being housed within the Genesys Learning Modules. I have made two already but they do NOT look as good as the ones provided by the Genesys team themselves. Learning how to make them better is my top priority for January!
As far as gamification..... we have it turned on but until the weighted percentage of hours worked and quality scores get added in, it's not very useful for us.
Screen recording was a GAME changer for training!
Working through the learning curve for topics/phrases and auto evaluation assistance!
I could go on and on and on!
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Cherri Lindquist
Clinical Director of Nursing
Company Nurse, LLC
clindquist@companynurse.com------------------------------
Original Message:
Sent: 12-20-2022 09:18
From: Tracy Vickers
Subject: 🎁HOLIDAY GIVEAWAY🎁Join us for our 12 Days of WEM!
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Tracy
Genesys
Original Message:
Sent: 12-12-2022 12:00
From: Marcela Areiza
Subject: 🎁HOLIDAY GIVEAWAY🎁Join us for our 12 Days of WEM!
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Hello, Community members!
As the holidays creep upon us, the team here at Genesys thought it'd be a great time to take a pause and look back at all the wonderful things this past year has brought us. We especially want to take the opportunity to thank everyone for joining, participating and being part of our mighty, little Community!
We've come a long way from the start of this year, and we're genuinely excited to watch our member count rise, our community discussions get more and more interesting and animated, and we're especially excited to see all our members interact with each other and form… well, for lack of a better word, a community! 🥰
So, to celebrate we're making a list and checking it twice… Going to find out what's been nicer than nice!
In our special holiday event:
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✨The 12 Days of WEM✨
Join us as we count up to Christmas, going through our very own list of WEM Community favorites – everything from product features to events and assets we got in 2022!
(Of course, we'll be following the format of the beloved Christmas carol; so, expect an increasing number of favorites each day!)
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Let us know your WEM Community faves!
And, since the holidays are a time for sharing, we'd love to hear what your list of favorite WEM Community things include!
Share with us your list of WEM Community favorites and why in the comments below to participate for special prizes, including goodies from the Community Prize Wall, as part of our End of Year giveaway!
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Don't miss out!
This event will run until Friday, January 6th, 2023, so, remember to add your comments to participate!
We will announce the winners on Monday, January 9th – so stayed tuned… and maybe share with us your contact center resolutions for 2023🎊!
See you tomorrow for our first day of WEM.
In the meantime, deck the halls with boughs of holly! 💝
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#Workforce Engagement Management
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Marcela Areiza
Product Marketing Manager
Genesys - Employees
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