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  • 1.  How many planning groups can be created per administrative unit in genesys cloud?

    Posted 11-29-2023 12:23
    No replies, thread closed.
    I would like to know if anyone knows how many planning groups can be created per administration unit within an organization in genesys cloud or inform me if there is a limit.
    Regards,

    #Workforce Management

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    Keity Vanegas
    Information Systems Sudamericana S.A.
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  • 2.  RE: How many planning groups can be created per administrative unit in genesys cloud?
    Best Answer

    Posted 11-30-2023 06:53
    No replies, thread closed.

    Hi Keity,

    you can have up to 1000 Planning Groups per Business Unit.
    For a full list of Workforce Management limits take a look at the following Resource Centre document:
    Workforce Management supported configuration 

    Paul



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    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
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