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  • 1.  How to check Rule management

    Posted 12-07-2022 01:09
    Hi Team,

    We are configured 3 rules in Outbound campaign Preview mode. if Campaign is running some contacts only 2 rules triggering. other rules not triggering. so how to check one interaction rules triggering or not.  if genesys have any api to check for rules triggering or not? and one more doubt for me. when will trigger rules in wrap-up rule for preview mode. 


    Saravanan D
    Individual Only Contact Account

  • 2.  RE: How to check Rule management

    Posted 12-26-2022 17:04
    You won't see this in the API usage unless you are using a data action.  I would suggest you write to another column in contact list as the behavior for each rule so you can see which fire and which don't.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

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