Hello,
I'm testing out callbacks and for some users, we are having issues displaying the "Take Ownership" option on the script. One user (a Master Admin) can take ownership:
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/5ca42e8e2ed64d8a8ac10fddde090041.png)
Meanwhile, another user (an agent) is not able to do so:
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/4c336b82fa4d4382a781907c8114d1de.png)
I thought it was a permission issue so I created a role for agents to have all callbacks permission enabled but the agent still cannot take ownership. What am I missing?
Thank you,
Dianne
#Unsure/Other