Workforce Engagement Management

Hello All,

We have a customer interested in enabling GC WFM integration with a DB to use the API and retrieve time-off balances from there instead of connecting directly to the HR system itself. The time-off balance data will be in the DB, accessible via REST.

Could you please clarify is this is a feasible alternative for the HRIS integration? 

Thanks,

Debora 

#TimeOff #API #WFM

#Workforce Management

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Debora Gomes
Miratech, Inc
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The integration does not have to be to HRIS. Only requirements are that whatever is your backing store can provide all of the required actions noted in the following section: https://developer.genesys.cloud/blueprints/wfm-hris-blueprint/#hris-account-with-api-access 

I am aware of one internal PS and one external customer that were going to go the non-HRIS route.

Thank you for confirming that.

Regards,

Debora

Hi Debora,

As Jay mentioned, you are correct. You should be able to create a DB and use rest APIs to retrieve the balances and send Time off Requests into the DB. We have another client going the same route.