Genesys Cloud - Main

 View Only


Discussion Thread View
  • 1.  Impossible to hang up a call

    Posted 04-15-2024 08:46

    Hello 

    I have a recurring problem with a customer. Sometimes the agent cannot hang up the call. When he clicks the "hang up" button, nothing happens. He is forced to close and restart the browser.

    Do you have an idea? Does the problem come from the genesys interface or the browser? How can I resolve this?

    Thanks for your help

    #Telephony #hang #UI 


    #Omni-Channel Desktop/User Interface
    #Telephony

    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------


  • 2.  RE: Impossible to hang up a call
    Best Answer

    Posted 04-15-2024 11:01

    Hi Catherine,

    I recommend you see the logs console and network of the browser. There will be a response to the situation.

    Test another browser too...

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources