By "Extension", do you mean User or Station?
Anyway, if it were me, I'd avoid extension numbers all together. If there are only 4, then just put IVR options for the 4 in question into the Flow for the number that should be able to reach them.
HTH
------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------
Original Message:
Sent: 02-15-2023 18:42
From: Claudette Reid
Subject: Inbound Calls Extension Transfer to Specific Inbound Numbers
Not sure if anyone have implement the below.
Is it possible to make an extension only reachable by one phone number in PureCloud.
Currently all our extensions are available via all inbound numbers.
I am trying to make 4 of our extension only available for transfer via only 1 inbound number.
Looking forward to hear from you.
#ArchitectureandDesign
#Routing(ACD/IVR)
------------------------------
Claudette Reid
Financial Debt Recovery Limited
------------------------------