A place to ask questions, connect with others, and stay in the know
Not sure if anyone have implement the below.
Is it possible to make an extension only reachable by one phone number in PureCloud.
Currently all our extensions are available via all inbound numbers.
I am trying to make 4 of our extension only available for transfer via only 1 inbound number.
Looking forward to hear from you.
This is what I would propose:
Now that DID will ring to that group and ring the 4 phones since they are the default station for the users in the group.
By "Extension", do you mean User or Station?
Anyway, if it were me, I'd avoid extension numbers all together. If there are only 4, then just put IVR options for the 4 in question into the Flow for the number that should be able to reach them.
We use a mixture of assigned extensions and "speed dials". Rather than using the actual extension dialing function in Architect we do a Collect Input. The input digits are first checked against a data table to see what user that speed dial is assigned to. If nothing is found in the data table it then uses a data action to find which user is assigned that extension. Somewhere in there you could add a field to the data table to indicate which ANI is allowed to call it.
Great advise from the community.
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.