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  • 1.  Integrating Genesys Cloud with Verint WFM

    NEW MEMBER
    Posted 01-05-2024 10:44

    Hi.

    I am wondering if anyone has come across this when integrating Genesys Cloud with Verint WFM?  When we initially tested this, the file names provided were the Genesys queue name, but when I have been setting this up today for a client, the format of the queue name is the unique Genesys identifier. I appreciate I can check which queue is which, but in the interest of making this easier for both myself and the customer going forward, it would be great to map in a more readable format.

    I will post on the WEM community too.

    #WFM, #ConfiguringWFM, #Mapping

    Thanks, Heather 


    #Genesys Cloud CX
    #WorkforceManagement
    #Other/NotSure

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    Heather Henderson
    Sabio Ltd
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  • 2.  RE: Integrating Genesys Cloud with Verint WFM

    GENESYS
    Posted 01-09-2024 08:26

    Hi Heather,

    It might be a good idea to post this question on the Genesys Cloud - Main community to reacher a wider audience outside the WEM world?



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    Tracy
    Genesys
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  • 3.  RE: Integrating Genesys Cloud with Verint WFM

    NEW MEMBER
    Posted 01-09-2024 09:00

    Thanks Tracy. I posted on both communities at the same time. Heather 



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    Heather Henderson
    Sabio Ltd
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