Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Interactions View - Show ANI Number instead of Agent's name

    Posted 11-15-2023 02:55

    Hi,

    I noticed in the Interactions View that the Outbound Interactions shows the agents' names under the ANI column. Is it possible to have the number displayed instead of the agents' names?

    Thank you,

    Janine

    #AgentInteractions #ANI 


    #Reporting/Analytics

    ------------------------------
    Janine Pumarada
    Systems Engineer
    ------------------------------


  • 2.  RE: Interactions View - Show ANI Number instead of Agent's name

    Posted 11-16-2023 05:27

    Hi Janine,

    I came across this issue previously, and if you select the column DNIS, it will display the number dialled.



    ------------------------------
    Craig Varney
    VELUX A/S
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources