Original Message:
Sent: 05-30-2024 08:21
From: Brian Jones
Subject: ππ£π€ It's WEMAI Trivia Time!! Enter and WINπ€π£π
Now let's not forget about one of the first AI bots...on wheels: K.I.T.T.
Features & benefits of K.I.T.T. in WEM AI bot form:
Molecular-Bonded Shell & Pyroclastic Lamination | This feature would protect our agents' work computers from explosive devices, firearms, & high temperatures.
Electronic Jamming System | While on the clock, this feature would prevent the agents from using personal devices for non-work/non-emergency related reasons.
Turbo Boost | When home/office network speeds begin to dip, this capability would quickly & exponentially increase their network speed--minus the rocket motors & ability to jump 40+ feet into the air, of course.
Silent/Surveillance Mode & Manual Override | Similar to the "Monitor" feature for Supervisors, this capability would put K.I.T.T. in control of monitoring agent interactions live and using the agent assist/copilot feature to stealthily guide the conversation should it get off course. That being said, "Manual Override" would ultimately allow the Supervisor to barge-in and trump all parties, including K.I.T.T., to safely guide the conversation to desired outcome.
Flame Throwers, Tear Gas, & Flares | Disabled for obvious reasons.
Chemical Analyzer | Under the influence while at work? Not on K.I.T.T.'s watch.
Seat Ejection System | Per the previous point (or if the agent simply gets too far out of pocket while handling an interaction), K.I.T.T. reserves the right to eject the agent from the interaction & take over. That being said, if the customer is abrasive/rude/threatening/out of pocket with our staff, K.I.T.T. can eject them from the interaction as well.
Grappling Hook | Perfect feature for those agents who are out of adherence. I know it seems extreme, but I'm pretty sure our agents would much prefer it over our original WEMAI-powered bot, Terry Tate: https://youtu.be/Kg5cdZ-Fnpc?si=y6__XzSkGTx-AhRk


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Brian T. Jones | Ascension | Senior Specialist - Technology
Original Message:
Sent: 05-23-2024 10:17
From: Tracy Vickers
Subject: ππ£π€ It's WEMAI Trivia Time!! Enter and WINπ€π£π

The time has come to test your WEM knowledge!!!!!
For the rest of WEMAI i.e. the month of May, we are running the WEMAI Trivia Event (click here)πππππ and with it the chance to win a prize from the Community's Prize Wall!
Do you know your stuff or are you really good at guessing π
Make sure you answer the bonus question for 3 extra points. Believe me when I say those points usually decide the winner!
Bonus Question: If your workplace could have an AI-powered mascot designed to boost employee engagement, what would it look like?
Be creative and post your ideas in the comments.
Good luck, everyone π€π€
#WorkforceManagement
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Tracy
Genesys
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