Hi,

We are in process of deploying an iWD On-premise solution for business case management.
However, we would like to know if there is any roadmap for migrating the iWD solution from On-Prem to Genesys Pure Cloud?

Or if we have any other service/product for business case management like iWD on the cloud.
Please confirm.

Hi Hari, yes, there absolutely is a solution we are actively working on for Genesys Cloud to address iWD use cases.  We are calling it 'Work Automation and Task Routing' (or Workitems for short) and we have a significant number of APIs already in beta as well as a limited set of UIs.

We can already support numerous 'unattended/automated' use cases and are working now on supporting the routing of workitems to agents.  If you take a look at our last recorded roadmap presentation on know.genesys.com, you can hear me cover the roadmap in detail.

If you have any questions, please follow-up with your partner manager and I can work to get them more details.

Thanks,

Chris

We are a Genesys AppFoundry Premium App that brings a lot of advanced Work Item functionality to Genesys Cloud. Companies have use our product to smooth the transition from Engage/MultiCloud to Cloud. See the attached datasheet.

It also has Case Management capabilities. 

https://eccentex.com/Eccentex-Genesys-Brochure-Workitem-Mgmt.pdf

------------------------------
Maksim Gill
Eccentex (Customer Service Platform)
https://www.eccentex.com/genesys
------------------------------

Attachment(s)

Eccentex & Genesys - Brochure - Workitem Mgmt.pdf   362 KB 1 version