Hi Community :-D
I'm dealing with Knowledge Workbanch V2, I have a customer testing and loving the use, but he asked me for support to qualify not by queues as is the default, I would like to qualify by (SKILL) once they work with expert teams, can you tell me if it's possible friends?
They would like to talk to someone to know the creation possibilities via KW V2 (it's a client that creates great customizations), would it be possible?
help me! please!
Thanks
#knowlodgeWorkbenchV2 #GenesysCloud #GenesysCloudCX #genesysbrazil
#ConversationalAI(Bots,AgentAssist,etc.)------------------------------
Rita Henllembart, COPC®
Customer Success Manager (CSM) / Consulting Solutions Specialist
Coddera Software Ltda
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