A place to ask questions, connect with others, and stay in the know
Hi all!Thanks in advance for your help with the following question:Is it possible to limit an agent so that when he has a live incoming call, he cannot make an outgoing call at the same time?
Camilo, we don't have a specific solution for this. (Thanks, Jan for laying out our current flow!) If you are interested in this as a feature, please open an idea and we can track this appropriately.Thanks,
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.