PureConnect

 View Only
Discussion Thread View
  • 1.  Managed phone , 2 line setup

    Posted 09-22-2022 10:38

    Quick question and hopefully an easy answer . Using Genesys Cloud Communicate , I have a site that has a Poly VVX 450 and a Poly VVX 150 , the site has 2 DID

    numbers .These phones are managed , no on prem Edge server . Both phones will have the same line appearances .

    The manager would like the incoming call to ring on line one ( main published number ) , hunt to line 2 ( unpublished DID ) if line 1 is busy , then hunt to voicemail if neither line are answered or busy . The voicemail can be assigned to the manager or a group mailbox .

    Thanks in advance , this is my first attempt at setting up managed phones .


    #Telephony

    ------------------------------
    Bart Lunn
    Workwear Outfitters
    ------------------------------


  • 2.  RE: Managed phone , 2 line setup

    Posted 10-19-2022 09:51
    Bart,

    You might have more luck posting over in the Genesys Cloud CX forum.

    This forum is for the PureConnect product line ;-)

    ------------------------------
    Paul Simpson
    Individual Only Contact Account
    ------------------------------