A place to ask questions, connect with others, and stay in the know
I have a potential customer who is requesting up to 100 Divisions, but I believe currently the maximum is 50 Divisions per Org. Is this a soft limit, that upon request Genesys can increase that number?
Hi Martin, yes this should be possible and the proper way to do it is to contact Genesys Care. They should also make you aware of some outstanding limitations regarding max user division memebership that is for example if you assign permissions to groups whereby you would still be limited to 50 divisions assigned to a single group. A user can be a member of max 50 divisions unless you select all divisions then you should be fine to go beyond the limt of 50. Genesys are working on increasing the overall limit by end of this year so customers wouldn't have to request it individually but so far you need to adress your request to the care team to do it. Hope this helps
I agree with Hichem. I recently had the limits increased for a customer via a Support Ticket. They provided some stipulations on usage that were very easy for us to accommodate.Here are the questions I was asked by Support:* How and why are you using divisions currently? * Why has the requirement for divisions increased? * Do they have overlapping divisions or are they mutually exclusive? * Confirm that no single user will be assigned more than 50 divisions UNLESS they are assigned ALL divisions:
Thanks, both Hichem and Nathan for your quick responses.
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.