Hi Ken,
Long time no chat! Hope you are well!
I have to ask, imagining the effort to move PC to AWS, and PC's fate is sealed, why would they not just go directly to Genesys Cloud CX?
Knowing you, I am sure you have discussed this with key stakeholders. Also the obvious, feature parity between PC & GC is not there yet.
I just completed my Genesys Cloud Certified Professional (GCP-GC) certification, already identified 4-5 items that are substantially less powerful/flexible/granular for the BPO space, and I am sure will have impact for some larger non-BPO deployments. Found a couple solutions in App Foundry, but each add on adds "per agent" costs. I see the per agent cost climbing.........
I will be following this thread, to see where this goes, Good Luck!
Feel free to reach out when you have a minute, so we can catch up.
Regards
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Pete Schroeder
HMC3 LLC
Senior Contact Center Engineer (Technical Lead)
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Original Message:
Sent: 11-16-2022 12:11
From: Kenneth Shea
Subject: Migrating a PureConnect 2021R3 environment from Premise to AWS
Hello everyone -
We have a customer group that we are advising that is considering migrating their current PureConnect environment to AWS. For some background - they are also considering migrating to Genesys Cloud and are aware of the upcoming EOS and EOL dates for PureConnect. What they are specifically asking about is the technical feasibility of such a migration. As for the environment - there are about 1200 agents, 50 servers in data centers spread out across North America, EMEA, and APJ. These servers include 20+ Media Servers and 8 OSSM servers. The core telephony components are SIP trunks terminating to Ribbon SBC devices in data centers in the 3 regions.
What I would like to know - is there anyone out there who has tried something similar - and if so - could you share how it went along with the pros and cons of such a move?
Thanks,
Ken Shea
#CloudMigration(NEW)
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Kenneth Shea
CITRIX SYSTEMS, INC.
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