Hi,

I have a scenario here if there are multiple records in the contact list then we need to dial only once for agentless campaign but would need to fetch certain field from each duplicate record and play it back together.

Hi,

You really need to refactor your data so each customer only has one entry in the contact list, with multiple phone numbers. Genesys Outbound treats each contact in the list as an atomic entity.

HTH

Hi,

I have a scenario here if there are multiple records in the contact list then we need to dial only once for agentless campaign but would need to fetch certain field from each duplicate record and play it back together.

Understood! But the ask here is to pick reference number from each record of duplicate numbers and play it back all together in a single call itself. Is there a way to achieve it?

Hi,

You really need to refactor your data so each customer only has one entry in the contact list, with multiple phone numbers. Genesys Outbound treats each contact in the list as an atomic entity.

HTH

Hi,

I have a scenario here if there are multiple records in the contact list then we need to dial only once for agentless campaign but would need to fetch certain field from each duplicate record and play it back together.

Hi,you can reference each field in your contact list in an outbound campaign. Pls map the contact list in your outbound flow settings.
Then you can access every field by using the variable call.contact.<name_of_the_field>
Marcus

Understood! But the ask here is to pick reference number from each record of duplicate numbers and play it back all together in a single call itself. Is there a way to achieve it?

Hi,

You really need to refactor your data so each customer only has one entry in the contact list, with multiple phone numbers. Genesys Outbound treats each contact in the list as an atomic entity.

HTH

Hi,

I have a scenario here if there are multiple records in the contact list then we need to dial only once for agentless campaign but would need to fetch certain field from each duplicate record and play it back together.

That can be doable but how do I iterate the duplicate numbers from the list and then fetch the desired field to play?

Hi,you can reference each field in your contact list in an outbound campaign. Pls map the contact list in your outbound flow settings.
Then you can access every field by using the variable call.contact.<name_of_the_field>
Marcus

Understood! But the ask here is to pick reference number from each record of duplicate numbers and play it back all together in a single call itself. Is there a way to achieve it?

Hi,

You really need to refactor your data so each customer only has one entry in the contact list, with multiple phone numbers. Genesys Outbound treats each contact in the list as an atomic entity.

HTH

Hi,

I have a scenario here if there are multiple records in the contact list then we need to dial only once for agentless campaign but would need to fetch certain field from each duplicate record and play it back together.

This is the point, you can't.

You either need to refactor your data so that all the information required is stored in a single contact record, or you need to store it externally (say in your CRM) and access it using a Data Action via a REST API call.

Also, may I suggest you post this in the main Genesys Cloud CX forum? This forum is primarily concerned with Certification and Training. That one will have a wider audience 😉

That can be doable but how do I iterate the duplicate numbers from the list and then fetch the desired field to play?

Hi,you can reference each field in your contact list in an outbound campaign. Pls map the contact list in your outbound flow settings.
Then you can access every field by using the variable call.contact.<name_of_the_field>
Marcus

Understood! But the ask here is to pick reference number from each record of duplicate numbers and play it back all together in a single call itself. Is there a way to achieve it?

Hi,

You really need to refactor your data so each customer only has one entry in the contact list, with multiple phone numbers. Genesys Outbound treats each contact in the list as an atomic entity.

HTH

Hi,

I have a scenario here if there are multiple records in the contact list then we need to dial only once for agentless campaign but would need to fetch certain field from each duplicate record and play it back together.

This is the point, you can't.

You either need to refactor your data so that all the information required is stored in a single contact record, or you need to store it externally (say in your CRM) and access it using a Data Action via a REST API call.

Also, may I suggest you post this in the main Genesys Cloud CX forum? This forum is primarily concerned with Certification and Training. That one will have a wider audience 😉

That can be doable but how do I iterate the duplicate numbers from the list and then fetch the desired field to play?

Hi,you can reference each field in your contact list in an outbound campaign. Pls map the contact list in your outbound flow settings.
Then you can access every field by using the variable call.contact.<name_of_the_field>
Marcus

Understood! But the ask here is to pick reference number from each record of duplicate numbers and play it back all together in a single call itself. Is there a way to achieve it?

Hi,

You really need to refactor your data so each customer only has one entry in the contact list, with multiple phone numbers. Genesys Outbound treats each contact in the list as an atomic entity.

HTH

Hi,

I have a scenario here if there are multiple records in the contact list then we need to dial only once for agentless campaign but would need to fetch certain field from each duplicate record and play it back together.

I did have this query posted in dev community as well but didn't receive any response on that.
https://developer.genesys.cloud/forum/t/fetching-certain-field-from-each-row-of-duplicate-record-in-outbound-contact-list/19380

Btw how do we refactor the data in a single record?

This is the point, you can't.

You either need to refactor your data so that all the information required is stored in a single contact record, or you need to store it externally (say in your CRM) and access it using a Data Action via a REST API call.

Also, may I suggest you post this in the main Genesys Cloud CX forum? This forum is primarily concerned with Certification and Training. That one will have a wider audience 😉

That can be doable but how do I iterate the duplicate numbers from the list and then fetch the desired field to play?

Hi,you can reference each field in your contact list in an outbound campaign. Pls map the contact list in your outbound flow settings.
Then you can access every field by using the variable call.contact.<name_of_the_field>
Marcus

Understood! But the ask here is to pick reference number from each record of duplicate numbers and play it back all together in a single call itself. Is there a way to achieve it?

Hi,

You really need to refactor your data so each customer only has one entry in the contact list, with multiple phone numbers. Genesys Outbound treats each contact in the list as an atomic entity.

HTH

Hi,

I have a scenario here if there are multiple records in the contact list then we need to dial only once for agentless campaign but would need to fetch certain field from each duplicate record and play it back together.