Workforce Engagement Management

 View Only

Discussion Thread View
  • 1.  Pulling all agents attached to a skill

    Posted 05-17-2024 07:42


    I have looked a few times within GenCloud and have not seemed to be able to find a place where I can easily access all agents who may be attached to a specific skill.  We have quite a few business units and queues, and I would like to be able to quickly verify how many individuals are attached to a skill that impacts multiple BUs.  Ir is likely in a very clear and obvious place and I am just missing it.


    Jon Goodman
    Osaic, Inc.

  • 2.  RE: Pulling all agents attached to a skill

    Posted 05-17-2024 11:46
    Edited by Breno Canyggia Ferreira Marreco 05-17-2024 11:47

    Hi Jon,

    I guess the better option for action manually is to use Skill Performace View, select the skill that you want to see, and select the tab "Agents" to see all agents with this skill.


    Breno Canyggia Ferreira Marreco

  • 3.  RE: Pulling all agents attached to a skill

    Posted 05-21-2024 12:18

    Under Configuration, Agents, you can filter by skill and export. 

    Shannon Hellner
    Paycor, Inc.

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources