Under Configuration, Agents, you can filter by skill and export.
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Shannon Hellner
Paycor, Inc.
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Original Message:
Sent: 05-17-2024 07:42
From: Jon Goodman
Subject: Pulling all agents attached to a skill
Hello,
I have looked a few times within GenCloud and have not seemed to be able to find a place where I can easily access all agents who may be attached to a specific skill. We have quite a few business units and queues, and I would like to be able to quickly verify how many individuals are attached to a skill that impacts multiple BUs. Ir is likely in a very clear and obvious place and I am just missing it.
#Reports
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Jon Goodman
Osaic, Inc.
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