Hi, apologies if this isn't the correct place to ask, but is there a way to show what kind of a call an agent is currently on via Pulse? i.e. display either the DN/Agent Group/Skill related to the active interaction?

Just to add, I've been able to use Result = G.GetDNIS(Data.Current_Status.Value) to get the DNIS value, but that isn't suitable.

#Reporting/Analytics

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Christopher Hopper
Royal Mail
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You should post this over here:  Genesys Engage on-premises - Genesys

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 11-30-2023 12:29
From: Christopher Hopper
Subject: Pulse - View call and agent is currently on?

Hi, apologies if this isn't the correct place to ask, but is there a way to show what kind of a call an agent is currently on via Pulse? i.e. display either the DN/Agent Group/Skill related to the active interaction?

Just to add, I've been able to use Result = G.GetDNIS(Data.Current_Status.Value) to get the DNIS value, but that isn't suitable.

#Reporting/Analytics

------------------------------
Christopher Hopper
Royal Mail
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