Genesys Engage on-premises

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  • Hi @Jim Crespino Is there any document which I can refer to deploy my custom java application as a service in Genesys engage on-premises. I couldn't see related information in above provided link. Thanks Indhupriya ------------------------------ ...

  • Hi, When a call is made through SIP phone, I would like to know what the event messages are triggered. how to capture those event messages. Is Tserver connection would help on this? Thanks Indhupriya #SIP/VolP ------------------------------ ...

  • Hello Jim, Thank you very much. Regards, ------------------------------ Rossana Mendes ------------------------------

  • Hi, I would like to receive unsolicited events when CTI events occur. I'm thinking on the approach of webhook url. I'm stuck on how to register this webhook url in the genesys Engage lab platform. Kindly guide me on this. Thanks Indhupriya ...

  • How can I see agent outbound calls in a queue summary report. I only see incoming calls. This is not outbound campaign calls, but just one call to a customer by agent. #Reporting/Analytics ------------------------------ Dawn Maciejewski SR IT ...

  • Good day , Is there also an option / API to export canned responses for emails please... Thak You 'Ham ------------------------------ Kitumba HAMidu IT Support ------------------------------

  • Hi Arjun, Please share your email ID, I will see if I can send the SDK files to you via email. ------------------------------ Regards, Vinod Balan Genesys Reporting & Analytics ------------------------------

  • Hello Tony, Perfect thank you very much if it was what you said. ------------------------------ Rossana Mendes ------------------------------

  • What does it mean when ANI comes in as WLSSUSER #SIP/VolP ------------------------------ Dawn Maciejewski SR IT Systems Analyst ------------------------------

  • Hello, I would like to know what application I should use on my cell phone if I want to use the Genesys application if I am an agent and I want to interact with outbound campaigns that I have configured, as well as with the BOT that I have configured ...

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