Hi all, Does anyone know what is the Explanation/definition of "Expired" (highlighted in red) in the below screenshot on the Pulse view? The customer received that and would like to understand what that refers to. We don't see this very often and I ...

This might help you https://docs.genesys.com/Documentation/Composer/8.1.4/Help/ComposerEquivalenttoIRDTreatment https://docs.genesys.com/Documentation/Composer/8.1.5/Help/CreateUserAnnouncementBlock https://docs.genesys.com/Documentation/OS/8.1.4/Developer/RecordUserAnncmt ...

Hi Does any one know why I am getting the below error in the SIP endpoint log. As soon as the RTP stream needs to flow I get this error Application.ServiceSIPEndpoint.GLogger |war|12808|send-failed(err=10051 Regards Brendan #SIP/VolP #Telephony ...

The Genesys community LOVES to show appreciation to members who go above and beyond to answer questions, create stimulating conversation, and make other members feel welcomed. That's why we created the Community Rockstars program! If you've been in ...

Hi, we are researching ways to integrate biometric system so we need access to rtp media of a call being handled in WDE; we are focusing to develope a WDE extension to get sip-sdk interface embeded in WDE expecting will be possible to access RTP media ...

Hi Steve, Ok, so the issue is with the Pulse app, not the collector, good find. When it attempts the connection to the DB, is it successful? There seems to be a break between the app and the pulse database which is you have discovered has nothing to ...

Hi all, we are using the Chat Widget with Genesys Engage on prem and I have following question. When starting the chat, I'd like to display a different title for the Chat Widget, depending on context data I have, like e.g. if the chat was started from ...

We're kicking off the launch of the new Welcome Community with a contest! Three lucky people will get their item of choice from the Prize Wall. You decide how many entries you earn: 1. Complete the Community Debut Challenge (worth ...

Hi, Thank you for your detailed answer. So when saying sequentially, you mean to wait for a status code after each command before sending the next? Or keeping a queue of continuations for commands sent and associating the responses in order? I'm ...

Hello, I am in the process of creating a personalized web application for WWE 8.5, which is configured to subscribe to the 'interaction' event. When an agent receives a consultation call, the received event does not contain any information related ...