Agent name showing as unknown in Speechminer Agent column, I have investigated the RPS logs but not found any error. Could you please guide the way forward. #AskaCustomer ------------------------------ Muhammad Waqar C Square Consulting PVT Ltd - ...

Hello everyone, I want to write an application and use Genesys Engage SDKs to change the status of other agents. Normally I can do this with TServer methods such as RequestAgentReady, RequestAgentNotReady. However, I cannot change the status of another ...

Did anyone use EX Engage Connector as part of prem to cloud migration? any experience, pros and cons please... Thank you. #CloudMigration ------------------------------ Senih Demren Insurance Corporation of British Co -------------------- ...

Hi, I´d like to know if someone could help me to understand what's teh difference between GC CX Analytics and Genesys Engage On-Primises Analytics. Thanks in advance! #CloudMigration #Reporting/Analytics ------------------------------ Eduardo ...

Is it possible to authenticate to GAX from an external system... great to be able to use some of the RESTful API's that are available. Example using postman or insomnia to run external requests. #Platform/SystemAdministration ------------------------------ ...

Hi Vinod, Thank you for the response. I was using the incorrect cme_app name in my connection string which is why it wasn't working. Will take your advice on setting up a separate user for running this utility with minimal permissions. Utility is great ...

I am trying to view some of Agent chat metrics of Pulse application in real time.The metrics is to view..... 1.Pending chats for each agents. 2.Interaction handled for agents. 3.Current agent chat status(Active/Pending). I want to view ...

Hi, I am in the process of deploying SIP to a client and encountering an issue with the SIP VIP configuration. When I configure the SIP settings to use the VIP, it shows as "Service Unavailable" upon startup. Conversely, it functions correctly when ...

Hi @Kaushik Bose , Could you please expand a little bit your use case? I am not familiar with Kore.ai solution, but I give it a quick look in theirs offering. Depending on the use case you want to implement, Genesys Engage has several ways to make ...

Hi Team We have done integration with Nuance and node where there is input we have define gram file so that speech recognition can happen. Now issue is in few instance we get noresource.asr error which is due to ASR license at Nuance. We have defined ...