We have a client softphone app that uses the Genesys PDSK. There are time when the agent loses the connection, and we are able to reconnect. However, the agent is getting unregistered, which they have to then relogin. I see there is an option for ...

Guessing it is about Virtual Queues. Association agent - Virtual Queue either is statically configured (through Origination DN as described above) or also can be obtained from "real life" (which targets (agent groups, skill expressions) were used when ...

I think that the project logging is used to set the default logging level on blocks when creating a new project. @Saugort Dario Garcia clarified well the logging available in all modules. ------------------------------ Mostafa Awad -------------- ...

Hi, I want to install composer 8.1.561. 2 4, and prior to this I am trying to install GMF tooling 3.0.1 from eclipse https://download.eclipse.org/modeling/gmp/gmf-tooling/updates/releases/ But this GMF tooling now seems to be outdated and not available ...

<?xml version="1.0" encoding="utf-8"?> <scxml xmlns="http://www.w3.org/2005/07/scxml" xmlns:ocs="http://genesyslabs.com/schemas/ocs/treatments" version="1.0" profile="ecmascript" initial="INICIO"> <!-- PARAMETROS --> <datamodel> ...

Is there a way i can set agent to not ready by default once he logs in or when the status goes out of service #GenesysEngagePremDev #SIP/VolP ------------------------------ Paras Javiya mokSa Technologies India Private Limited. --------------- ...

Hi, Is it possible with platform SDK retrieve info about agent conection? Example: Code a daemon that connect to Sipserver or Config Server and get from via platform SDK the following info: List of connected endpoints IP address used by connected ...

Great, good Job!! Att, ------------------------------ Breno Canyggia Ferreira Marreco https://www.linkedin.com/in/brenocfm-40b62182/ ------------------------------

Hello, I had same problems with Genesys Cloud page. I issued admin case to Customer Care, and they fixed it. Now I can see my case in "own cases" screen. ------------------------------ Kazuo Araki Mitsui Knowledge Industry Co., Ltd. ----------- ...

I logged into Customer Care and can download Engage applications. Sabine's link is the same one I see when browsing to the Download section under Resources on the left hand side. Regards, Mike. ------------------------------ Michael Silverman Tykans ...