Genesys Engage on-premises

Hi, We have the Agents logged in Amazon Connect and this Agents transfer the call to the Virtual Queue in Genesys based on EWT. 1) Is there an API to fetch the Estimated Wait time of VQ in Genesys from Amazon Connect Flows? 2) Is there any dependencies/security ...

Is there a report that shows who runs and schedules the most reports in WFM, or how would I find the information? #WorkforceManagement ------------------------------ David Gilchrist NGCC 3rd Line support ------------------------------

Hi, is there any solution for this problem? We have the same issue. Regards Frank ------------------------------ Frank Winterfeld System engineer ------------------------------

Hey all of you Genesys inventors! Have you created an AI bot or automation using Genesys software? Enter your story and you could win big! Tell us how your creation came to be: what problem did it solve? Why did you make it? How does it improve ...

Hi Wilfred, yes, conf, lib and webaaps were copied. Thanks, Alex ------------------------------ Alexander Bejarano Senior Technical Consultant ------------------------------

Thanks a lot Regards ------------------------------ Alain Nezereau architecte chef de projets ------------------------------

I have an issue with monitor chat interaction from supervisor to agent. And the supervisor only see the correct status of voice channel of agent not chat channel. #Omni-ChannelDesktop/UserInterface ------------------------------ Phan Minh Hung ...

If some objects were added/changed and it results in IRD becoming unresponsive, it will be necessary to find out what changes do it. It usually means some "trials and errors" aproach - disabling in IRD reading of some types of objects (like users, ...

Hello, I will check strategy setup. Thanks for advice. ------------------------------ Robert Switała ------------------------------

Hello Community, I am trying to create a call flow PSTN -> SBC (invite) -> GVP(Refer) -> SBC, i am using composer to create the flow in GVP to transfer the call to SBC using a customer variable and setting it as target in transfer block, in the same ...