Genesys Engage on-premises

Latest Discussion Posts

  • All, Rich Messaging has long been released as GA and is available on the Genesys Engage documentation website at https://docs.genesys.com/Documentation/GWC/latest/Deployment/GWCRM Thanks ------------------------------ Jim Crespino Senior Director, ...

  • Just an update on my previous post. I performed additional testing and noticed that the Agent Login timestamp updates if the agent's status updates (e.g: from Ready to Not Ready, etc) which does not meet your requirement. So the below code uses the Current ...

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  • Hi Daniel, For multimedia interaction, including e-mail, the TARGET_ADDRESS is always null as work by design. https://docs.genesys.com/Documentation/GIM/Current/PDMMS/Table-INTERACTION_FACT#TARGET_ADDRESS If you expect the sender's e-mail address to ...

  • Hi Holger, The below code has worked for me. It displays the Agent Login timestamp in the format: DD MM YYYY HH:MM:SS Use an existing Agent Login template, and add a new Statistic. Display format = String, and add the below formula into the Formula ...

  • I am creating email interactions report from Infomart database. However the 'target address' shows null on 'interaction_fact'  table for email interactions. My question is which table and column is 'target address' stored on GIM for multimedia interactions? ...

  • We are trying to set up some autoresponse/ack senarios in email routing. We have set up some responses in the SRL (agents can see them in WDE) but in IRD on the autoresponse/ack blocks the list is empty. Is it something we are missing here? Edit: Fixed ...

  • Hello everyone, The method mentioned above works only for passwords used in configuration files (confserv.cfg / confserv.conf) when encryption=true set under [confserv] section. This method does not work for silent installation. C:\GCTI\APPS\CS> .\confserv.exe ...

  • The PSDK topic can be ignored for now. We are having to automate our installs, and thus we are attempting to use the xPassword field. ------------------------------ Tony Morrow ------------------------------

  • Hi Jim! Can you please send this documentation for me? ------------------------------ Andrey Vorobev PRIORBANK ------------------------------

  • Hi Tony, Thanks for that, things might have gone better if we were in the same timezone and just had a phone conversation.  I agree that we were not on the same wavelength. I do apologize. The Genesys silent install is described in the framework deployment ...

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