Genesys Engage on-premises

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  • Hi Team, Recently I have installed composer on windows 10 and trying to work on composer workflows, but when I create a test workflow I don't see IPD diagram coming, only could see code. Any plugin needs to be imported to eclipse inorder to work with ...

  • Hi Armando! We recommend that you open a support request with  Genesys Customer Care  to troubleshoot this issue. Thank you,  ------------------------------ Ginger Alford Program Manager, Product Strategy & Operations Genesys - Employee ------- ...

  • Hi Asim!  We recommend that you open a support request with  Genesys Customer Care  to troubleshoot this issue. Thank you,  ------------------------------ Ginger Alford Program Manager, Product Strategy & Operations Genesys - Employee --------- ...

  • Hi,     Please reply? ------------------------------ Asim Shah C Square Consulting ------------------------------

  • Hi Guys,             In Email Server Logs for Incoming Emails, ToAddress and CcAddress = "Firstname Lastname<firstname.lastname@domainname.com>" are in the same format but FromAddress is as below. FromAddress="firstname.lastname@domainname.com"  I ...

  • Hi Judit! The region mentioned " ContactTabBottomHistoryMultiRegion " is correct for the use case you want to implement. If it does not work, we recommend that you open a support request with  Genesys Customer Care  to troubleshoot this issue. Thank ...

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    RE: Emails reporting

    Hi Sorin Lionte ,               Was the issue resolved or not? ------------------------------ Asim Shah C Square Consulting ------------------------------

  • Hi Saugort, Thank you so much for your reply. Regards, ------------------------------ Jorge Lopez SRL Soluciones e Implementaciones, S.A. de C.V. ------------------------------

  • Hi Jorge If you are parner, you could find some info on customer care, documentation portal and partner portal. If it is not enough I suggest you open a case with customer case or ask to you Genesys CSM. For Genesys engage there some guides but you ...

  • Hello, One of our customers is requiring evidence about how Genesys Engage provide security compliance in the base codes of the suite. So I am looking for certificates compliance like ISO27001, PCI-DSS and so on. Also is requiring control reports of SSAE-18 ...

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