We are overjoyed to introduce the Genesys Community's "Kids Ask, Community Delivers" program , where children wrote to “The Big Man in Red” asking for presents they’d like to see under their trees. But we need YOUR HELP WITH ...

Take this survey for a chance to win a $100 e-gift card! Our user experience team at Genesys is administering a survey which is open to Genesys customers, partners, and even, internal stakeholders who could represent one of these entities in the survey. ...

Hi, I made a step forward. I have managed to alter existing ViewActivator in order to show NotepadView immediately by setting Condition to null:: this.viewManager.ViewsByRegionName["InteractionDetailsRegion"].First(x => x.ViewName == "NotepadVoiceNotepadView").Condition ...

Thank you so much for your reply �� Dawn Maciejewski NiSource, Inc Lead IT Systems Analyst Call Center Applications & Technology Mobile: 219-337-2149 Email : dmaciejewski@nisource.com ...

Hello Team, We have Genesys engage On-prem 8.5 user A make call to User B for As Internal calling ( Voice Is not reaching inbetween both user) If user A or B Hold the call and unhold call then both user is getting voice and able to listen. ...

Thanks, Prashant for your response. Yes, I already did this, but this is not the solution. This should work as described in the doc without any hiccups. ------------------------------ Muhammad Rizwan C Square Consulting PVT Ltd -------------------- ...

Hello All, I have an issue would like to share here in this community for your valuable suggestions. One of my business team placing the test call on prod TFN after entering the details, System is asking would you like to transfer the call to Vmail ...

The way your SIP signaling was in the example, looked really similar to what we were dealing with. But two SIP endpoint processes running would cause that too. ------------------------------ Karl Theurer Optum Technology, Inc --------------------- ...

this command is getting fired on every email send activity : 1] INFO indows.ToolbarWindow - OnClosing CloseApplicationCommand ------------------------------ Ashishkumar Yadav Jio Platforms Limited ------------------------------

Hi Team, Hope you are doing fine, had a query around GPlus Adapter for Salesforce. Does Genesys WWE Status sync with SFDC Omnichannel? For e.g. if an inbound call is routed to an agent using Salesforce as UI (using GPlus), as SFDC has its own Omnichannel ...