Hello All, Did someone tries OCX (Outbound Contact Expert) which is "replacing" Genesys Administrator to manage the outbound campaign. Is it doing the job ? I had no chance to get it works with our Config Units configuration till now... (incident opened) ...

These API methods are published on GWS component (Genesys Web Services or WWE if you want). ------------------------------ Jakub Němec Senior Technical Team Lead: MS Operations ------------------------------

As far as I know the only limit is the performance of your application ------------------------------ Jakub Němec Senior Technical Team Lead: MS Operations ------------------------------

Hello Vinod, Thank you for your replay. After deeper analysis, my guess is that Backup and Primary had different software versions. Both instances are currently running the same version. And the merged services have been removed. BR Robert ...

Not sure, may be something like that: xml for this startegy is attached. What is HOO table lookup? ------------------------------ Vitaliy Teryoshin Principal Software Engineer ------------------------------

Hi, Team Could you please help on the requested Query. Regards, Shwetha ------------------------------ Shwetha Gowda Manjunath System Admin ------------------------------

It is not achievable by using just GVP or GWS as these solutions/components serve different purposes and not for detailed reporting across the entire platform. You would use components/solutions which are built for such purpose or built your own one. ...

No attachment visible here. You also did not mention from which side you get the SIP 481. Would be great to more explain your issue if you need any further help or assistance. Two-step transfer to external number does not require any special configuration ...

I think you are talking about Genesys Cloud dial plan even the category is Geneys OnPremise - in your case, navigate to the Telephony -> Sites -> exact Site -> Number plans ------------------------------ Jakub Němec Senior Technical Team Lead: MS Operations ...

IXN server is not capable to provide any historical data, especially on CallUUID which is voice-related attribute. You are mixing up various things together. If you need to get any historical data, you need GIM installed as there is no other in-built ...