Thank you very much I uploaded the file in CSV UTF-8 format and it worked, now the problem I have is that if two users have the same name it gives me an error and does not let me add both. ------------------------------ Rossana Mendes ---------- ...

I would first attempt it in a lab and see if there are any system limitations as Vaun mentioned. In addition to looking at CPU utilization, before and after, you can look at your Production Stat Server's logs to see how many calculations its currently ...

Robin, 200 cps would be excessive. OCS has only been performance tested by Genesys to 126 dials/second. And OCS is a single threaded app, thus it is most likely it's main thread that is bottlenecked. And you won't be able to add more CPUs, etc. ...

Hi Robin, I could get more info, Genesys no longer provides neither support any docerized environments for GA customers of engage premise components. If your customer was part of a beta program or PM controlled deliveries maybe could get some more ...

Hi there, We need some assistance with the Speechminer index. After we completed a password change, Speechminer is not building an index. Log investigation shows the following error: "index search failed. Forbidden". I think the DB password ...

The Big Bad Bot Bash is in the final stretch! What enhancements have you made to Genesys? Have you developed a cool tool or feature using Genesys software or artificial intelligence? If so, submit your story and earn a chance to win ...

here the attachment that we can refer where the data is missing at this WDE which such as Name, IdNo, mobile number and product type. Client had key in information, but in the WDE did not stored the information. The agent unable to view the information. ...

Hi Bonnie, The port can be found in GAX in the SCS application properties. Look under the ports area in the properties of the scs application. Regards, Mike. ------------------------------ Michael Silverman VP Operations --------------------- ...

Hi All, I hope this message finds you well. I am reaching out for your support regarding the integration between Genesys and Verint. As I am new to Verint, I would like to understand the specifics of how the integration works, especially in relation ...

Also looking to confirm how agents get into this Expired state, it appears to be a default state after a chat gets dropped or rejected. Can anyone confirm? ------------------------------ John Royal ------------------------------