Hi Ivan, I have a similar scenario where I am trying to use default IVR profile to route calls for all LOBs but for 1 LOB there is a requirement to not to use beep so created a new IVR profile and trying to route only this LOB through a new IVR profile ...

Hey everyone! The newest episode of the Genesys Cloud Community Q&A Show provides a great overview of SMS and covers some FAQs that everyone can benefit from. We are including the video and a text of the questions/answers. SMS (texting) regulations ...

------------------------------ Aruna Devi Gyanmotay The Capital Group Companies, Inc. ------------------------------

Hello Nuttapong, What is your IP Profile setting for the provider side under Media for Broken Connection Mode? The default is typically set to disconnect so when the SBC believes RTP is not communicating, it will disconnect the call. You can set ...

Hello guys I'd like to ask, I logged in using the agent's account, but in the menu, I only see "Schedule" and "Configuration" and I setting the "Options" in Genesys Configuration Manager . #WorkforceManagement ------------------------------ ...

found it. Thank you! ------------------------------ David Watson TTEC Digital ------------------------------

Just a touch of background here, we were running docker ce 19, kubernetes 1.23, & GCXI 100.0.29. We did an in place upgrade from CentOS 7 to RHEL7 to RHEL 8. With the kubernetes and docker repos set to be excluded for upgrade, GCXI pods scaled down, (backed ...

Hi Manual At a quick google and guess I would think you have a corrupt email containing perhaps an attached file pretending/named to be a zip file but is not actually. ------------------------------ Anders Vejen NetDesign A/S, a part of Nuuday A/S ...

Thank you, that pointed me in the right way :) ------------------------------ Martin Schultz ------------------------------

Hello, We are having a requirement to hide agents statistics or to return 0 or null if the number of logged in agents in an agent group is below a threshold number. So what is the best way to achieve this on agent widget templates? #Unsure/Other ...