I'm not sure what all components you're running on Tomcat. But we're running Apache Tomcat/9.0.100 for GRAT, GRE, and Composer without any issues. ------------------------------ Tony Morrow Sr. Genesys Engineer ------------------------------

When an agent receives the call on workspace in the case information pop up we are seeing " before the target mentioned, Any idea how to resolve this. I have checked the workspace options under applications in CME and business attributes but not much ...

Hi Branislav , Thank you for your help. ------------------------------ Johan BLONBOU ------------------------------

Hi, In my custom application, I need to monitor the events when a call is transferred from the one agent to another. I would like to know how to do subscription to the events in order to monitor/capture event details in Realtime. I tried by making ...

Hi @Indhupriya Deisigan cfg_person table in config DB will only have agents. What you are looking for is audit changes to know when an agent was modified or recently added agents. Either you create an alarm and capture the data in a flat file or ...

Hi Aayush, I'm not familiar with setting it up for a SIP server only solution or if that is even feasible. I would encourage considering a dedicated VQ monitoring solution in order to achieve and maintain the desired user experience. Regards, Mike. ...

Thanks, I tried with RequestObject requesting for DN details providing CfgDN. Able to get all DN details. I would like to know difference between CFGDN which has ordinal as 2 and CFGDNGROUP (ordinal as 17) which is present in CfgObjectType of PSDK. ...

HI Team We are dialing outbound calls in Push Preview mode and its working fine. But the issue we face is in Infomart where we don't get any Call ID of the calls dialled using Push Preview because of which we are not able to generate reports of this ...

Hi @Jim Crespino Is there any document which I can refer to deploy my custom java application as a service in Genesys engage on-premises. I couldn't see related information in above provided link. Thanks Indhupriya ------------------------------ ...

Hi, When a call is made through SIP phone, I would like to know what the event messages are triggered. how to capture those event messages. Is Tserver connection would help on this? Thanks Indhupriya #SIP/VolP ------------------------------ ...