Heyy, We have email routing in our environment. Currently we are using the option teamcommunicator.list-filter-showing = 'Agent,AgentGroup,Contact,InteractionQueue,CustomContact' to give the option of transfer the email to interaction queues by ...

Hi there, This is Eason from the Yealink headset team, nice to meet you here. We received an issue from our customer, they said WH62 has an audio delay when it work with WDE. For both inbound and outbound calls, what happens is that after the call ...

Just an update - There is an official Knowledge Base Article (# 000079638) about how to do this. Genesys created a 'CassandraStarter' application that wraps around the Cassandra application. Here is the link to the article: Knowledge: How ...

Hello, We need to update our Platform SDK for Java to the latest version 9.0.010.33. From where can we get the installation files for this SDK? #Platform/SystemAdministration ------------------------------ Claus Suffel ASC Telecom AG ------- ...

Thank you Tony and Karl for the fast responses, for this environment, it is primarily for Routing application services. Regards, Mike. ------------------------------ Michael Silverman VP Operations ------------------------------

When an agent receives the call on workspace in the case information pop up we are seeing " before the target mentioned, Any idea how to resolve this. I have checked the workspace options under applications in CME and business attributes but not much ...

Hi Branislav , Thank you for your help. ------------------------------ Johan BLONBOU ------------------------------

Hi, In my custom application, I need to monitor the events when a call is transferred from the one agent to another. I would like to know how to do subscription to the events in order to monitor/capture event details in Realtime. I tried by making ...

Hi @Indhupriya Deisigan cfg_person table in config DB will only have agents. What you are looking for is audit changes to know when an agent was modified or recently added agents. Either you create an alarm and capture the data in a flat file or ...

Hi Aayush, I'm not familiar with setting it up for a SIP server only solution or if that is even feasible. I would encourage considering a dedicated VQ monitoring solution in order to achieve and maintain the desired user experience. Regards, Mike. ...