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PureCloudInteractionUtility doesn't show Genesys Cloud CX script

  • 1.  PureCloudInteractionUtility doesn't show Genesys Cloud CX script

    Posted 02-16-2024 07:56

    Hello all!!!

    PureCloudInteractionUtility doesn't show Genesys Cloud CX script when maximized button is pressed. When the interaction arrives to Salesforce, it shows the Genesys Cloud script, but if you press maximized button, the window is blank. After, if the customer hang-ups the interaction, the script appears again in the PureCloudInteractionUtility window

    We are checking it in three different customers with Salesforce-Genesys Cloud CX integration

    Thanks


    #Integrations

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    Alberto Ochoa Vidaur
    Indra Soluciones Tecnologías de la Información, S.L.
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