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Queue being removed from agent keeps assigning itself automatically.

  • 1.  Queue being removed from agent keeps assigning itself automatically.

    Posted 04-18-2024 20:35

    Hello beautiful people,

    I have attempted to remove a queue from an agent, but every time the change is confirmed successful, the queue reassigns itself to the agent automatically. I can see the same agent is a member of a group that has membership with the queue I want to remove them from. Would this group membership impact my ability to remove the queue from the agent?


    #PlatformAdministration

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    Zoran Jakovski
    Dept. of Communities and Justice
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  • 2.  RE: Queue being removed from agent keeps assigning itself automatically.

    Posted 04-19-2024 09:20

    Hi Zoran,

    When the user inherits (role, queue...) through Groups, for a change you need to apply it in the group. If you set configuration in the User, right, you can change in the user.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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